Manchester care home ‘left resident smelling of urine’

Among the issues noted was a rise in infectious illnesses among residents.

Inspectors found that staff levels were “insufficient” to meet the needs of those living there with many patients not being helped to eat.

Some relatives told the CQC staff had spent no time with their loved ones, with some describing poor hygiene practices with residents left in the same clothes for days.

One relative told inspectors that their loved one “often smelled of urine” and “sometimes had on other people’s clothes”.

Inspectors found the environment in the home was not safe, with damaged wardrobes, floors and radiators set to a dangerous temperature.

One relative told the agency her loved one’s toilet was left “horrendous and filthy” while inspectors found some bedroom floors “felt sticky and unclean” with bedding in some cases found stained.

Ms Chilton said many residents were not supported to eat at meal times, no adjustments were made to solve language barriers and staff were often “too busy” to help those in distress.

She confirmed the CQC had “begun the process of taking regulatory action to address the concerns”.

She said Advinia Care Homes Ltd would have the right to appeal.