Tesco customers were left fuming on Wednesday evening after the supermarket giant‘s app experienced issues. Hundreds of users reported issues with the app on DownDetector shortly after 7pm, with a spokesperson for Tesco confirming that they were aware of an “issue” that would be fixed shortly. Panicked customers called for clarity about the status of the software as they scrambled to submit orders before the cut-off point of 11:45pm.
Shoppers reported problems lodging delivery orders after receiving error messages while trying to check out, with the problem still unresolved at 8:30pm. “Tesco, your app has been down for ages!” one frustrated X user said. “We need to checkout for our order, this is ridiculous.”
“You could at least issue some communications on when your app and site will be back up for online groceries,” another unhappy customer told the supermarket chain.
“Silence is not golden at the moment!”
“Tesco, your app and website is constantly crashing,” a third person added. “I’m going to lose my delivery slot for tomorrow. What a waste of 45 minutes!”
While 61% of the 1,917 reports were linked to the Tesco app, 36% also complained about issues with the supermarket chain’s website.
A spokesperson for Tesco confirmed that the problem was being actively addressed at 8pm.
A spokesperson said: “We are aware of an issue on the site and our team are working hard to resolve this.
“We should have a fix in place shortly.”