The results of NHS England’s annual GP Patient Survey for 2025 highlighted whether patients were happy with their surgeries after completing a questionnaire.
Patients were asked for their views on a range of topics, including making appointments, ease of making contact via telephone and confidence in the healthcare professional.
Burwell Surgery, in Burwell, was rated best in the district for ‘overall experience’ with an approval rating of just over 97 per cent.
Staploe Medical Centre, in Soham, was one of three surgeries to achieve a rating of 80 per cent or higher, which included St George’s Medical Centre and Cathedral Medical Centre, in Ely.
In fact, GP surgeries across East Cambridgeshire matched the national average for satisfaction approval ratings, with a score of 82.6 per cent compared to the 75.4 per cent rating taken from more than 6,000 surgeries across the country.
At the other end of the scale, Priors Field Surgery in Sutton received the lowest overall satisfaction rating among patients, scoring 72.9 per cent.
The next lowest-rated GP surgery was St Mary’s Surgery, in Ely, with 78.5 per cent of patients answering that they were satisfied with the service at the practice.
In total, only one surgery in the district fell below the national mark of 75.4 per cent.
NHS England highlighted though that only a handful of patients completed the survey at some practices, so the figures may not reflect an entirely accurate picture of each surgery’s performance.
Across the topics covered, GP surgeries in East Cambridgeshire were ranked by patients as difficult to get through on the phone.
Only 42.6 per cent of patients at Priors Field Surgery found it easy to go through the phone to book an appointment, while 34 per cent at Haddenham Surgery expressed facing difficulty.
Despite the low ratings in some respects, the majority of patients were extremely confident in help provided by the GP receptionists, with an average of 86.7 per cent finding practice staff ‘helpful’.
A spokesperson for NHS Cambridgeshire & Peterborough said: “We recognise how important local GP services are to our local people and communities. That’s why we’re committed to listening to patient feedback and working with practices to make sure people get the best possible care.
“Our GP practices are offering hundreds of thousands of appointments every month, and we are grateful for the dedication and care our GP teams across the area provide to their patients on a daily basis.”
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