The guest described their visit as ‘the worst cafe I’ve ever been to’
A Birmingham cafe responded to a ‘disrespectful’ customer online(Image: Getty Images/iStockphoto)
A Birmingham cafe owner has slammed a ‘disrespectful’ customer who chose to leave rude comments online instead of give in-person feedback.
The visitor questioned positive reviews and said their visit was ‘the worst cafe I’ve ever been to’.
However, the breakfast favourite hit out at the controversial guest and said ‘you could have had your money back’.
Read More: Birmingham cafe owner says ‘I won’t let you ruin my day’ after guest’s remark
Located on Greenholm Road in Sutton Coldfield, Marlboro Cafe has a 4.7 score out of five stars on Google Reviews.
One customer said: “I love that cafe, been going there for years. Food is great, the staff are superb.”
Marlboro Cafe, Sutton Coldfield (Image: Google Street View)
A different guest added: “Fantastic cafe, food always lovely and hot.
“Staff really friendly, great atmosphere. A real gem with consistently great quality food, rare to find these days.”
And another reviewer posted: “Food was 10/10, service was impeccable. Tasted as good as it looked.”
Despite the positive feedback, one customer left a controversial review and criticised the taste of various items.
They also questioned the abundance of positive reviews, and the people who left them.
The reviewer wrote an unkind suggestion about the customers that BirminghamLive has chosen not to publish.
In part, the review read: “The worst cafe I’ve ever been to.
“Whoever is leaving good reviews on here… Sausage absolutely disgusting, bacon no taste.
“Do not recommend to anyone, it’s not hard to make a good breakfast. Very poor.”
Marlboro Cafe elegantly responded: “I’m sorry you didn’t enjoy your visit to my cafe.
“If you had said something at the time, you could have had your money back.
“I always appreciate good and bad reviews about the cafe so thank you.
“What I don’t like is when a ‘customer’ is disrespectful to my real lovely customers who have spent time reviewing giving their honest opinions and don’t deserve to be treated with the disrespect you have given them.
“Thank you for your review.”