The free replacement taxis mean Ms Allen can still travel, but it extends her journey by at least 30 minutes, if not longer at rush hour.
However, on one occasion a taxi did not arrive, with Ms Allen saying passenger assistance at Chiltern told her “there was nothing more they could do”
A spokesperson for the rail operator has since told the BBC “there were some difficulties sourcing a taxi”.
They added that the company was “continuing to work with Network Rail to resolve a fault with the lift at the station” but despite temporary fixes, “the lift continues to have persistent issues”.
Once in Birmingham, there are more problems to navigate, Ms Allen uses dropped kerbs to cross the road safely, however these are often blocked.
Ms Allen said she experienced “people parking across them, leaving bikes, bin bags, scaffolding. Lots of obstacles”.
“It just feels very dangerous,” she added. “I don’t think anyone takes any notice of the signage, I just don’t think people see it as a punishable thing, so they won’t stop doing it if there is no consequence”