The CQC assessment, carried out on January 9, looked at how safe, effective, caring, responsive, and well-led the service is.

The report confirms that Station Medical Centre, run by Hereford Medical Group, continues to provide a good standard of care across all its services.

These include maternity and midwifery, family planning, treatment of disease, surgical procedures, and diagnostic and screening services.

Hereford Medical Group delivers GP services to 47,543 patients under a contract with NHS England.

The practice operates from Station Medical Centre, Station Approach, Hereford, as well as three branch sites: Quay House, Bobblestock, and South Wye.

The practice population is 95.75% White, 1.81% Asian, 0.48% Black, 1.21% Mixed, and 0.76% Other.

The latest inspection considered the needs and backgrounds of people using the service and how this affected service delivery.

Most patients spoke positively about the quality of care and treatment once they secured an appointment.

However, many reported problems getting through to the practice by phone.

The National GP Patient Survey reflected these concerns, showing low scores for appointment wait times, access to preferred healthcare professionals, and phone accessibility.

The online system was found to triage and provide outcomes within two hours, but patients unable to use or unaware of the online option continued to struggle with phone access.

There is an active patient participation group (PPG) at the practice.

Representatives from the PPG described how managers responded to feedback, including the introduction of a quiet area in the waiting room.

 

 

 

What are your thoughts?

 

 

You can send a letter to the editor to have your say by https://bit.ly/HTLetters>clicking here.

 

 

Letters should not exceed 250 words and local issues take precedence.

 

 

 

Station Medical Centre remains under the management of Mr Ceri Nicholas Chaplin and Dr Andrew Hargraves.

The service was previously registered at a different address.

For more information, patients can contact the practice on (01432) 272175.