At Innocent Driver once a claim is accepted, repairs are guaranteed, there is no excess to pay, drivers should be able to keep their no-claims bonus and the company can even supply a replacement vehicle while repairs are being made.
The service is so comprehensive people often can’t believe it’s free.
That’s why Innocent Driver has released a fast-paced video on social media featuring Gardner, who recently finished a successful run at Edinburgh Fringe.
In the video, Gardner’s car appears to have been hit by another driver but the comedian panics at the thought of trying to prove his innocence to his insurance company.
In scenes many drivers will identify with, Gardners’ first reaction is disbelief that he’s been “rear-ended” by a man “in public”.
His mind then races through what he will have to endure in order to make a claim with his insurers, as he realises that – although it is not his fault – the other driver may well deny any responsibility.
“It’s not called liability for no reason,” he tells himself. “They’ve plenty of ability to lie!”.
Still panicking, he imagines he might even have to go to court.
In an attempt to dial down the panic, he decides to call his insurer. Only he can’t remember his policy number and has to rake through all his folders to find it.
Even when that’s found, he realises he’ll likely be in a phone queue “for ever and ever”, being forced to listen to a mind-dissolving tune on repeat.
“I’d rather listen to Baby Shark,” he moans.
That tune is probably more appropriate anyway, he thinks, as he’s in deep water because he’s likely to lose his no claims bonus, then pay an extortionate excess on the claim. After all that, his insurance payments will probably increase.
“That’s my holiday away,” he despairs.
It’s so bad he imagines he might have to give up his car and start using buses – but he doesn’t know where to get them or even if they still exist.
And even if he manages to find one, using public transport will “be like being 14 all over again”.
He then speculates that he might be given a courtesy car. But it could be big and aggressive and he’s “a lover not a fighter!”.
Gardner has not even moved from the driver’s seat yet but his panic attack is getting worse as his imagination takes over.
Finally the camera pans across to show a concerned passenger asking if he’s all right.
“Just phone Innocent Driver,” she suggests. “They take the pain out of claims.”
The video can be seen on social media and drives home the message that drivers should call Innocent Driver first if they are involved in an accident that is not their fault.
The company has five star reviews on Trust Pilot with nearly 600 customers rating them a five star firm.
The review summary states: “Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company’s service, highlighting its friendly, professional and informative nature. Consumers appreciate the ease with which the company handles claims, repairs, and hire car arrangements, often emphasising how stress-free the entire process is.
“The ethics of the company are commended, with reviewers feeling reassured and financially protected throughout their interactions.
“People express high satisfaction with the staff, describing them as attentive, helpful, and efficient.
“Reviewers specifically mention the excellent customer service provided by claims specialists, who are noted for their clear communication, proactive updates and dedication to resolving issues promptly.
“The company’s commitment to keeping clients informed and supported is a recurring theme, making them highly recommendable.”
One reviewer, Graeme Alexander, said: “Got in contact due to a recommendation. Fantastic customer service from start to finish. Helped us through the entire process of our vehicle incident which wasn’t our fault. Courtesy car was superb too. Would highly recommend if you are in a situation where the person responsible for the incident decides to not cooperate!”
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