Rez and Rosie Dilmah, alongside their city centre team, are continuing to be recognised as the best in industry
Dr Rez and Rosie opened their practice on Dale Street in 2020(Image: Dr Rez Dilmah)
A Liverpool-based couple, who didn’t come from “fancy beginnings”, continue to put the city on the map as they rack up more accolades. Rez and Rosie Dilmah are the brains behind Dr Rez, a renowned dental practice right in the heart of Liverpool’s business district.
Today, the Dale Street venue provides general advanced restorative and cosmetic dentistry to hundreds of customers throughout the UK, with a host of five-star reviews and awards as a testament to their work. This year, the team was named the best in the UK for what they offer.
Last week, the two picked up another prestigious title. Re headed to Birmingham on Thursday, September 18, where he was presented with the Invisalign Apex Provider status.
He told the ECHO: “This is the highest level of expertise and recognition awarded by Invisalign to its top 1% of providers. It is given to dentists who have successfully completed a high volume of Invisalign cases, demonstrating outstanding skill and patient care.
Husband and wife Dr Rez and Rosie Dilmah(Image: Dr Rez Dilmah)
“We are absolutely thrilled to be recognised as Invisalign Apex Providers, reaching the highest standards of proficiency and experience with the Invisalign system.
“This recognition is a testament to our team’s commitment to staying at the forefront of orthodontic innovation and providing the very best patient care and results.
“We want to take a moment to thank our incredible team, loyal patients, and everyone who has supported us along the way.”
The family-run company began a decade ago on Rodney Street when Rez, 44, and Rosie, 36, would meet after working their 9-5 jobs to pursue their true passions.
Mum-of-one Rosie, from Childwall, previously told the ECHO: “It’s hard for us to let our journey even sink in. This year, it’s been 10 years for us. In the first five years, we were renting a practice, and we both had day jobs. We would meet evenings, after our shifts, and see patients then to make it work.
Dr Rez Dental is found on Dale Street(Image: Dr Rez Dilmah)
“We really didn’t have fancy beginnings. It’s quite literally something we have built from the ground up. We opened an Instagram profile, and that’s how we got our first patients.”
After saving enough money, the two left their previous roles and launched their own venue on Dale Street. While Rez, from East London, handles all clinical matters, Rosie is in charge of managing patient experience. Together, the husband and wife oversee a team of 40 inside the city’s Temple Building.
Rez, a University of Liverpool graduate, said other people within the industry called his set-up “crazy” and questioned the amount of money he was investing. However, he now believes it has proved everyone wrong.
The dad said: “I worked a few jobs in different practices with the NHS, care-trust, mixed, and private. I wanted to improve the experience because the way the profession and industry portray dentistry, it is felt by most patients that it could be better.
Dr Rez at Invisalign Apex Provider awards
“I wanted to push the boat out and did it in a different way. I didn’t want to stick with the status quo. I wanted to break that mould. Sometimes you doubt yourself and think ‘maybe, I shouldn’t do this’. But we stuck to our principles, and it seems now to be all worthwhile. To have those same people now say we have done an amazing job is definitely a standout for me.”
Moving forward, the couple recently signed a lease for the floor above the current practice, which will allow them to double in size and add four additional surgeries to the existing three.
In addition, they are in the midst of adding an education element to the business, with plans to create a teaching hub on the new floor. This will allow the practice to host lectures and courses and provide shadowing and hands-on experience to industry newcomers.