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West Hertfordshire NHS Trust has delivered a remarkable performance turnaround across multiple areas. The trust climbed 100 places in A&E four-hour performance, virtually eliminated surge beds and corridor care, and significantly improved ambulance handovers while reducing delayed discharges.
Elective care recovery saw the trust eliminate 65-week waits and cut its patient treatment list by 30 per cent, making it the second most improved trust for 18-week referral-to-treatment times in 2024-25. The organisation has met all cancer standards for nine consecutive months and achieved its best ever staff survey results, while improving digital maturity and financial position.
Read a detailed case study about this project at HSJ Solutions.
Finalists
Barking Havering and Redbridge University Hospitals Trust: Specialist Palliative Care in ED
East London FT: CIMHS North Improvement Project
Imperial College Healthcare Trust: Choice Booking to Transform Outpatient Care
Medway FT: Breast Surgery Goes Wireless
North London FT: North London PFIP: Enhancing Patient Flow to Provide Care in the Best Setting
Royal Devon University Healthcare FT: Rapid Cataract Recovery Through See-and-Treat Bilateral Surgery: A Scalable NHS Performance Model
University College London Hospitals FT: From 18 weeks to 6 Weeks: Recovering and Improving Waiting Times for the Dental MDT Service
University Hospitals Dorset FT: MSK Super-Clinics: A Multi-Zonal Weekend Model for Rapid Performance Recovery in Outpatient Physiotherapy