Cases are also becoming more complex
File image of a woman on a mobile phone(Image: PA)
Demand for help from Citizens Advice Bristol has surged by 22 per cent in the past year as residents grapple with financial strain and housing challenges.
The charity’s 2024-25 Impact Report reveals it supported 5,499 people over the past 12 months, a rise of 1,000 compared to the previous year. Advisers addressed 29,557 issues ranging from benefits and debt to employment and housing concerns.
The report shows cases are becoming more complex with clients requiring an average of six contacts to resolve issues. One individual needed 113 separate contacts for support.
Jon Shoesmith, chief executive of Citizens Advice Bristol, said: “While demand is rising, funding isn’t, it’s our people that make it all happen. Our AGM showcased how partnership working is delivering for our city. We have a lot to be proud of. In the past year we have also modernised and created efficiencies, which will continue to add value.
“By bringing in new technology systems which are improving efficiency and freeing up more time for our advisers to focus on what matters most – supporting people. Restoring our much-needed face-to-face services and our partnership with Mind shows what is possible when organisations work together to provide joined-up support for residents facing complex challenges.”
The charity delivered 2,467 face-to-face appointments following the reopening of in-person services. Demand has risen across all channels including telephone and online advice.
Using a Treasury approved model the charity generated £2.67million in direct savings to government and public services. It also helped prevent homelessness saving local government an estimated £329,979 over the past year.
Volunteers remain essential to delivery with 67 trained individuals contributing an estimated £475,494 of value. In the coming year the charity plans to increase its telephone response and explore new domestic abuse support services.
The charity intends to innovate with technology to reach more clients and is exploring a city-wide trainee adviser programme to boost capacity.
Councillor Tony Dyer, leader of Bristol City Council, said: “This report demonstrates the important support that Citizens Advice Bristol continue to offer to residents across Bristol. It was fantastic to hear more about their ongoing work at today’s AGM, and as their research shows, their hard work continues to have a significant, positive impact on communities across the city.
“We look forward to continuing working with Citizens Advice Bristol to create an equitable Bristol that enables everyone to be safe, well, and thrive.” The service secured £12.7 million in direct financial gains for clients.