“But, I think the most frustrating part,” she said, was “we were told on the flight that we would have help when we got off the plane and somebody would be there to talk to us, but nobody was there”.
“We basically just had to sort it all out ourselves,” she said.
“We spent over a grand just to get back to the Isle of Man,” she explained, which included changing from the original ferry to the flight, the hotel, Monday’s ferry from Heysham to the Isle of Man, transport from Liverpool to Heysham and food.
“Travelling back to the Isle of Man is always a problem, and it just takes the shine off having a really good holiday,” she added.