The service, based on North High Street in Musselburgh, provides care to 100 adults in their own homes across East Lothian.
The Care Inspectorate carried out a short-notice inspection on October 22 and 23, and rated the service as ‘good’ for both supporting people’s wellbeing and the quality of its staff team.
The service was praised for its warm and respectful care, organised support visits and well- supported staff.
The report said: “Staff interacted warmly and respectfully with people and knew their history, routines and preferences.
“People did not feel rushed by staff and were supported to communicate in a way that was right for them, at their own pace.”
Care staff were observed to use personal protective equipment appropriately, and meal preparation and medication support were both described as safe and competent.
The inspection team spoke with 12 service users, four family members, eight care workers and two managers during their visit.
Feedback from those receiving care and their families was largely positive.
Comments included “I am very happy; all the carers are great and nice”, and “care itself is great, they know their job”.
A professional working with the service also noted: “Delight often go above and beyond for their patients, especially when supporting them to health appointments.”
Staff were found to be well supported through regular team meetings, performance supervision and ongoing competence checks.
Care visits were described as well-organised, with no issues of missed or late appointments reported.
People were informed in writing of visit times and duration, and steps were being taken to give clients and families electronic access to daily care notes and real-time updates on visiting care staff.
No agency staff are currently used, resulting in consistent care teams for clients.
Relatives said “I mostly have the same carers all the time” and “the staff are respectful and always manage to get my dad to smile”.
Previous areas for improvement, including regular reviews of care plans and updates to the complaints policy, had been addressed and were marked as complete in the inspection report.