The assessment was that service ‘requires improvement’News
Kirstie McCrum Network Content Editor
15:15, 08 May 2025Updated 15:39, 08 May 2025
Home caregiver helping elderly woman with skincare in bathroom, applying moisturise lotion on hands, skin. Senior woman at home with nurse, close up.
The social care provision for adults in South Gloucestershire has been rated as ‘requires improvement’.
The Care Quality Commission (CQC) gave the local authority an overall rating of 59 per cent – four per cent short of a ‘good’ rating – following an assessment last year.
Inspectors said that people’s care and support was planned, organised and improved their safety, but that experiences were “mixed”.
The report identified that communication and processes between adult social care and mental health teams needed to improve and that the local authority needed to do more to ensure people were protected from abuse and neglect.
In the CQC report, published on Thursday (May 8) it said: “We found the local authority was not meeting their responsibilities to provide legal protection for vulnerable people in a timely manner.”
South Gloucestershire Council said that assessors were “clear… in their confidence that the council is aware of the issues the CQC identified as needing to improve, and that there are plans in place to address them, which are already showing results”.
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Responding to the CQC’s findings, Cllr John O’Neil, cabinet member with responsibility for Adult Social Care, said: “As leaders of the service, we accept the CQC’s findings and are committed to supporting our frontline staff to deliver an even better service in the future.
“We have plans in place to make the changes in practice that we need to.
“The parts of the service highlighted for improvement were all areas known to us and where we are working to make the needed changes.
“We have confidence in our teams to deliver and indeed, we are already seeing improvements.
“Our staff are rightly proud of the work they do every day to make our residents’ lives better, and I know they have great relationships with the people they work with.
“One of the things the CQC highlighted as a strength in South Gloucestershire adult social care services is the way our staff talk with and listen to the individuals they support, putting them at the centre of their care, where they should be.”
Following the publication of the CQC report, the council has stated that it will formally adopt an improvement plan.
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