Easyjet, which flies from Birmingham, has been slammed by a passenger in a letter to a national newspaper.Easyjet, which flies from Birmingham, has been slammed by a passenger in a letter to a national newspaper.

Easyjet, which flies from Birmingham, has been slammed by a passenger in a letter to a national newspaper.

Easyjet has come under fire for refusing to let passengers postphone flights following devastating news. Easyjet, which flies from Birmingham, has been slammed by a passenger in a letter to a national newspaper.

The airline, which is rivalled by Ryanair, TUI, Jet2 and more, refused a refund or credit for our group of 14 after a brain tumour diagnosis for a two-year-old child.

The Guardian newspaper received a letter to its consumer affairs team which states: “Our two-year-old daughter was diagnosed with an aggressive grade 4 brain tumour requiring immediate life-saving surgeries. The prognosis is devastating.

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“Amid the grief, we have been consoled by the compassion from companies large and small. Every business connected with our wedding, including the accommodation provider for my stag trip, has overridden their terms and conditions and offered a full refund.

“But not easyJet. My best man had booked the flights, totalling £4,000, for the 14 of us attending the stag do, but easyJet has refused his request for a credit note so we can postpone.

“The hospital provided a letter explaining the severity and rarity of the tumour, but easyJet’s “compassionate resolution” was the offer of a voucher for my fare only, and a refund of the tax element of the others. It argued that the others could still travel.”

The letter went on: “EasyJet currently promotes its partnership with Unicef, supporting initiatives to improve children’s health. It makes the lack of compassion shown in our situation feel even more difficult to understand.”

On its website, Easyjet states: “In the unfortunate event that you’re cancelling or have missed your flight because of bereavement, we’ll do our best to help you with cancelling or making any necessary changes to your flight.”

But it took intervention from the newspaper for it to act. “Given these exceptional circumstances, our customer support team has been in contact to issue all passengers on the booking a full refund,” it said.

It took three weeks after the newspaper’s initial contact with the airline for the holiday tour operator to act.