The project pursued two main objectives: 1) to provide migrants in Prague with important information on common daily agendas in the city, clearly and in one place, and 2) to support the sharing of experiences among public institution employees whose work involves daily contact with people who are migrants. It aimed to do this through the creation of multilingual communication cards, an interactive website and a series of informational videos. 

Who benefits

Newly arrived migrants in Prague and local institutions with which they naturally come into contact (schools, hospitals, the driver’s registry, libraries, etc.). 

How it works

The direct participants of the project were employees of Municipal District Offices and other public institutions, for whom 2 discussion and networking sessions were organised. The idea behind these meetings is to develop interdisciplinary cooperation and share experiences in resolving issues closely linked to the integration process at the local government micro-level. 

Several innovative tools were created for migrants residing in Prague: 

  • Multilingual communication cards containing useful phrases to support successful interactions between migrants and office/institutional staff. The cards are available in 7 language versions (English, Ukrainian, Russian, Vietnamese, Arabic, Chinese, and Spanish). They cover the following areas: driver’s license, trade licensing office, labour office, nostrification (recognition of foreign education), libraries, children and youth centers (DDM), the Department for Asylum and Migration Policy (OAMP), childbirth, and postnatal ward care.
  • Six informational videos were filmed and distributed across relevant online platforms. Topics were: education, trade licensing, functioning of the Prague City Hall, securing a driver’s license, museums and galleries, children and youth centres, and libraries.
  • Foreigners and institutional employees alike can find all information and materials on the interactive website At Home in Prague (V Praze jsme doma) in 5 language versions (Czech, English, Ukrainian, Russian, and Vietnamese).