The retailer said it was experiencing “intermittent system issues which the IT team are currently working hard to resolve”
The retailer has said it is experiencing “intermittent system issues”(Image: Streetview)
A large number of Tesco shoppers have been unable to access the supermarket’s app and website, with an error message appearing saying: “We’re sorry, but something went wrong.”
Many have taken to social media today, May 16, to raise problems checking out when shopping online, and with accessing their Clubcards through Tesco’s app.
Tesco’s account on X replied to one user saying it is having external “intermittent system issues at the moment which the IT team are currently working hard to resolve.”
Outage monitoring site DownDetector showed increased levels of reported outages on Tesco’s website, with the number of reported problems reaching 1,586 by 4pm. There were also reports of some issues with payments in stores across Merseyside/
Staff at the Tesco Express store on Old Hall Street told the ECHO the contactless payment method had been “down” from around 3.30pm to 4.10pm. They also reported having some “trouble with scanners” a few hours earlier.
A security guard was holding a sign up to customers at the Tesco store on Hanover Street(Image: Liverpool ECHO)
One customer had been trying to buy items at Tesco’s branch on Hanover Street in Liverpool city centre, but was greeted by a security guard at the door who was informing customers the store was accepting cash and chip and pin payments only.
The customer told the ECHO: “The staff were being great in trying to communicate the issues to everyone but they looked quite stressed. It’s a bit of a pain because there aren’t many bigger supermarkets like this in the city centre to try and pick up things like nappies.”
The ECHO also received reports of issues with contactless payments at stores in Heswall and Pensby on the Wirral.
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