The motoring body issued a warning to bus passengers in Birmingham and beyond, with Twitter – now X – the platform for the warning issued to road users and motorists.
13:28, 18 May 2025Updated 13:29, 18 May 2025
DVSA issues warning to millions of bus passengers and demands you ‘report it’
The DVSA has issued a warning to bus passengers – urging them to “report it”. The motoring body issued a warning to bus passengers in Birmingham and beyond, with Twitter – now X – the platform for the warning issued to road users and motorists.
The DVSA said: “Want to know what to do if your bus turns up late or not at all?” The DVSA said: “Report them first to your local bus company to give them a chance to put things right If they don’t, email DVSA and we will investigate – possibly involving Traffic Commissioners.”
You can report a bus arriving late, early, not stopping or not turning up to DVSA if the bus service was in England (outside London) or Wales. You can choose whether or not to give your name and contact details when you report the problem.
READ MORE UK faces 320-mile wall of rain with ‘half’ of England hit including 16 counties
You need the date and time it happened, bus or coach service number (route number), name of the stop where you got on or wanted to get on, name of the stop where you got off or wanted to get off and name of the company running the bus or coach service (if you know it).
In London, you can c omplain to Transport for London (TfL) about scheduled bus services in London arriving late, early, or not turning up at all.
In Scotland you can c omplain to Bus Users Scotland about scheduled bus services in Scotland arriving late, early or not turning up at all.
You can report a bus or coach service to DVSA if you think it broke accessibility rules. This includes problems with help getting on and off a bus or coach, ramps and lifts, using a wheelchair and travelling with an assistance dog.
You can also report priority seats (buses only), seat armrests (coaches only), steps and stairs, handrails, poles and handholds, floors and aisles, ‘stop’ or bell buttons (buses only) and route and destination displays.
You need the date and time it happened, bus or coach service number (route number) and name of the stop where you got on or wanted to get on, the DVSA has explained.
The DVSA also says you will need the name of the stop where you got off or wanted to get off and name of the company running the bus or coach service (if you know it).