As we reach the end of our series, I wanted to touch upon something incredibly powerful; starting a supportive conversation with someone who might be struggling.

I suspect some of you might be thinking “But I’m not a professional. What if I say the wrong thing? What if I make things worse?” These are perfectly natural feelings. It can feel intimidating to broach such a sensitive topic.

We might worry that we need to have all the answers or know exactly what to do. But the truth is, you don’t need a medical degree or years of training to offer someone vital support. Often, the most powerful thing we can offer is simply our presence, our willingness to listen, and our genuine care. We can also signpost the person to the help they may need.

Now, imagine if they had someone – just an ordinary person, like you or so many others – who were willing to listen without judgment. Someone who didn’t try to offer quick fixes or dismiss their feelings, but simply sat with them, acknowledged their pain, and offered a safe space to talk. That simple act of human connection can be a lifeline.

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Here are some ways we can all start a supportive mental health conversation:

Choose the right time and place

Find a private and comfortable setting where you can talk without distractions.

Express your concern gently: Start by saying something like, ‘I’ve noticed you haven’t seemed yourself lately, and I wanted to check in. How are you really doing?’

Listen more than you talk: Your role isn’t to provide solutions, but to listen attentively and empathetically. Let the person share their feelings without interruption or judgment.

Validate their feelings: Acknowledge that their feelings are real and valid, even if you don’t fully understand them. Phrases like, ‘That sounds really tough,’ or ‘It makes sense that you’re feeling that way,’ can be incredibly powerful.

Offer practical support: Ask if there’s anything specific you can do to help. This might be offering to go with them to a doctor’s appointment, helping them research local support services, or simply being there to run errands.

Signpost to professional help: Let them know that there are professionals who can offer specialised support. You can say something like, “There are people who are really skilled at helping with things like this.

Martin Furber is a therapist qualified in various modalities, an award-winning trainer, and an Instructor Member of Mental Health First Aid England wellbeing@martinfurber.com

Please note: If you feel you are in a mental health crisis or emergency and may be in danger of causing harm to yourself or others then please contact your GP, go to A&E, call NHS 111 (option2), the Samaritans on 116 123 or text SHOUT to 85258