Wizz Air, which flies from Birmingham, is rolling out new app features which will make it easier to track flights and receive compensation.
Wizz Air rolls out big change for thousands of ‘frustrated’ passengers
Wizz Air has introduced a big update offering holidaymakers the “ultimate solution for frustrating travel moments”. Wizz Air, which flies from Birmingham, is rolling out new app features which will make it easier to track flights and receive compensation.
Wizz Air has announced the launch of My Journey, a new feature on the Wizz Air mobile app designed to transform the way passengers track and manage their flights easily on their mobile devices.
My Journey gives passengers full control during travel and unexpected disruptions by providing assistance and benefits directly on their phones. In addition to receiving updates through multiple channels (calls, SMS, emails), travellers can now observe everything in one place —on their smartphone.
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Customers are told they crack their flight status at every step of the way (check-in, boarding time, gate number) and instantly see if they’re eligible for meal vouchers or hotel accommodation.
They can also redeem eligibilities directly in the app during their trip (e.g.: meals, hotel accommodation, compensation) or in case of delay, and review and choose alternative travel options (rebook, refund, or accept a new flight suggested by the airline).
This means faster decisions, less uncertainty, and more peace of mind — especially during stressful moments.
“It’s not just about flying, it’s about feeling in control during those frustrating moments,” stated Boglarka Spak, Wizz Air’s Head of Customer Experience. “My Journey is the ultimate solution for our passengers — enabling them to own their travel experience, whatever happens.
“With ‘My Journey,’ we’re empowering our customers with real-time tools to manage their trip on their own terms. This is another step towards our commitments made in our Customer First Compass initiative.
“We believe launching this feature during the peak summer period, when more flights are impacted by weather and air traffic control-related disruptions, will help our customers navigate more easily and save time and energy during their trips.”