Altafiber, formerly known as Cincinnati Bell, is a regional internet service provider offering high-speed fiber internet, TV and home phone services across parts of Ohio, Kentucky and Indiana. Known for its reliable performance and local roots, Altafiber delivers four main fiber internet plans, most of which feature symmetrical upload and download speeds. 

With speeds reaching up to 3,000 Mbps in select areas, no data caps and flexible bundle options, Altafiber stands out as a strong competitor to national providers like Spectrum and T-Mobile. 

Below, we break down Altafiber’s internet plans, pricing, promotions, coverage areas and customer service options for 2025.

Altafiber internet plans and pricing

Plans start at $40 per month for 400 Mbps and increase to $100 per month for 3,000 Mbps in select locations. No contracts are required and there are no data caps. Each plan requires a $11.99 per month equipment rental fee for the modem and router.

Plan and price comparison

  • Fioptics 400 Mbps: $40 per month, 400/400 Mbps
  • Fioptics 600 Mbps: $50 per month, 600/600 Mbps
  • Fioptics 1 Gig: $70 per month, 940/940 Mbps
  • Fioptics 3 Gig (limited areas): $100 per month, 3,000/2,000 Mbps

An optional eero whole-home Wi-Fi gateway is $5 per month.

*All offers are promotional for qualified new customers with paperless billing. Fioptics 600 requires a 24-month agreement. Fioptics 1 Gig requires a three-year agreement.Plan description

Here’s a closer look at what each plan offers and what type of user it would suit best:

Fioptics 400 Mbps: The most budget-friendly option, this plan is suitable for two to three heavy internet users in a mid-sized home.

Fioptics 600 Mbps: Designed for large homes with multiple devices and four or more users, including gamers and remote workers.

Fioptics 1 Gig: Suited for homes with 20 or more connected devices or heavy internet usage.

Fioptics 3 Gig: Available in select areas, this plan is for homes or users who need extremely high speeds.

Altafiber internet deals and bundles

Altafiber allows bundling of internet with Fioptics TV. You can select from preset TV packages or customize your channel lineup. Bundling saves $10 to $20 per month. The Basic TV package is complimentary when bundled with the 600 Mbps plan, which costs $50 per month.

400 Mbps Internet + Basic TV  

  •   $60 per month  
  •   55+ live channels

600 Mbps Internet + Preferred TV  

  •   $90 per month  
  •  110+ live channels

600 Mbps Internet + Elite TV  

  •   $100 per month  
  •   305+ live channels

Home phone services are also available as add-ons.

*A set-top box is optional for TV service and costs $8.99 per box.How does Altafiber compare to other ISPs?

Altafiber’s main competitors are Spectrum, Hughesnet and T-Mobile 5G Home Internet. Spectrum offers similar speeds and pricing, but utilizes a hybrid network that combines cable and fiber. HughesNet provides satellite internet with slower speeds. T-Mobile offers 5G home internet with speeds up to 415 Mbps, depending on proximity to a tower.

Below is a comparison of speed, price and connection type.

  • Altafiber: 400–3,000 Mbps, $40–$100 per month, fiber
  • Spectrum: 100–1,000 Mbps, $30–$70 per month, cable/fiber hybrid
  • Hughesnet: 50–100 Mbps, $49.99–$94.99 per month, satellite
  • T-Mobile 5G Home: Up to 415 Mbps, $35–$70 per month, 5G fixed wireless

Where is Altafiber available?

Altafiber offers services in parts of Ohio, Kentucky and Indiana, mainly throughout the Cincinnati metro area and Dayton, Ohio. The company also has a presence in Hawaii through Hawaiian Telcom.

Altafiber customer service

Altafiber provides 24/7 customer support through several channels:

  • Call: (866) 438-0977
  • Text: (513) 566-4101
  • Online: Live chat and email

Payment options include:

  • Online via My altafiber
  • Mail: altafiber Telephone, P.O. BOX 748003, Cincinnati, OH 45274-8003
  • Telephone: (513) 566-5050
  • In-person at storefronts

Contributing: Camryn Smith, Hannah Whatley, Allconnect