Reza and Rosie said it has been a “worthwhile and amazing” journey
Husband and wife Dr Rez and Rosie Dilmah(Image: Dr Rez Dilmah)
A couple who didn’t come from “fancy beginnings” have been named the best in the UK for their work. Reza and Rosie Dilmah are the brains behind Dr Rez, a renowned dental practice right in the heart of Liverpool’s business district.
Today, the Dale Street venue provides general advanced restorative, and cosmetic dentistry to hundreds of customers throughout the UK, with a host of five-star reviews and awards as a testament to their work. However, it hasn’t always been this way.
The family-run company began a decade ago on Rodney Street when Rez, 44, and Rosie, 36, would meet after working their 9-5 jobs to pursue their true passions.
Mum-of-one Rosie, from Childwall, told the ECHO: “It’s hard for us to let our journey even sink in. This year, it’s been 10 years for us. The first five years, we were renting a practice, and we both had day jobs. We would meet evenings, after our shifts, and see patients then to make it work.
Dr Rez and Rosie opened their practice on Dale Street in 2020(Image: Dr Rez Dilmah)
“We really didn’t have fancy beginnings. It’s quite literally something we have built from the ground up. We opened an Instagram profile, and that’s how we got our first patients.”
After saving enough money, the two left their previous roles and launched their own venue on Dale Street. While Rez, from East London, handles all clinical matters, Rosie is in charge of managing patient experience. Together, the husband and wife oversee a team of 40 inside the city’s Temple Building.
Rez, a University of Liverpool graduate, said other people within the industry called his set-up “crazy” and questioned the amount of money he was investing. However, he now believes it has proved everyone wrong.
Dr Rez Dental is found on Dale Street(Image: Dr Rez Dilmah)
The dad said: “I worked a few jobs in different practices with the NHS, care-trust, mixed, and private. I wanted to improve the experience because the way the profession and industry portray dentistry, it is felt by most patients that it could be better.
“I wanted to push the boat out and did it in a different way. I didn’t want to stick with the status quo; I wanted to break that mould. Sometimes you doubt yourself and think maybe I shouldn’t do this. But we stuck to our principles, and it seems now to be all worthwhile. To have those same people now say we have done an amazing job is definitely a standout for me.”
The couple’s hard work hasn’t gone unnoticed. Since opening, they have received several awards, including Dental Practice of the Year UK at the Dentistry Awards.
Dr Rez Dilmah and Rosie at a recent award ceremony(Image: Dr Rez Dilmah)
Rosie, a former finance worker, added: “We were absolutely blown away. To be recognised by our peers is so validating. They are really prestigious awards, so to be considered at the same standards as others who have been running for 50 and 60 years is a massive honour. We’re so proud of everything we have put into the practice; it has 100% paid off.
“Quite often, such ceremonies are dominated by London practices, so to be putting Liverpool on the map as leaders in our field is such an incredible achievement.”
Moving forward, the couple recently signed a lease for the floor above the current practice, which will allow them to double in size and add four additional surgeries to the existing three.
In addition, they are in the midst of adding an education element to the business, with plans to create a teaching hub on the new floor. This will allow the practice to host lectures and courses and provide shadowing and hands-on experience to industry newcomers.