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Posted: Sun 17th Aug 2025
Welsh Water has confirmed that supplies have been restored to most customers in Broughton following emergency repairs to a burst water main, but a new problem has developed in Shotton.
The company said the network has been refilled and “the overwhelming majority” of supplies are back on in Broughton, although some homes may still experience low pressure or intermittent supply.
A secondary issue is now affecting customers in Shotton. Welsh Water said teams are on site and “doing all we can” to return supplies as soon as possible. Text messages have been sent to all affected customers.
Bottled water stations remain open at:
Jade Jones Pavilion, Flint, CH6 5ER
Park & Ride Car Park, Deeside Industrial Park, CH5 2NY
County Hall Car Park, Mold, CH7 6NF
The burst main, which failed on Thursday, left thousands across Flintshire without supply until late Friday evening. Welsh Water said compensation and bottled water are being provided, but the incident has raised concern as it follows another major burst in January that affected residents in Llandudno, the Conwy Valley and Colwyn Bay.
Janet Finch-Saunders, MS for Aberconwy and Shadow Minister for Climate Change and Environment, has called for urgent action to prevent further incidents. She has also proposed a shared emergency contact list to ensure vulnerable residents receive vital supplies.
She said:
“Instances like this are always extremely worrying for residents, and for communities further afield. However, this is the second major burst main in North Wales this year.
“While the actions taken by Dŵr Cymru, offering compensation to businesses, and providing water and guidance for mothers relying on bottled water to feed their babies, have improved since the January incident, it still raises major concerns about the length of time people are being left without water.
“It is during emergency events like this that a shared emergency contact list, maintained by all emergency services and local representatives, is essential. Such a list would ensure that our most vulnerable community members receive the guidance, support, and reassurance they need, along with access to vital supplies like water, which they may not be able to collect themselves.”
Residents have also shared mixed experiences of the disruption. While some said deliveries arrived quickly, others reported long waits despite being on the Priority Services Register. Volunteers and local groups were widely praised for distributing water to those in need.
One resident described how a 96-year-old man in Talacre had to carry six bottles of water home alone from a collection point. Others highlighted how neighbours, councillors and community groups stepped in to deliver supplies when official support fell short.
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