When we finally got out of there, they withheld our deposit despite confirmation in writing from the landlord that he was very happy and we could have our money back. Eventually they blocked my number, so I took to calling from different phones in my office to collar them. They coughed up eventually, when we threatened small claims court. It’s a point of personal pride that I have never lost a penny from a deposit, but I’ve paid through the nose in time and sanity.