“Parents blame themselves in a lot of cases. They do not understand how it is possible,” she said. “The problem is you don’t have access to everything your child does and you respect also the privacy of your children. But as a parent, you need to talk about the dangers of the internet.”

Drugs and AI are also a problem

Among the new criminal methods crossing Europol’s desks, two stand out: The use of so-called narco-submarines to smuggle drugs like cocaine from South America into the EU and the growth in AI technology fueling an explosion in online fraud that enforcement agencies are virtually powerless to stop. 

Instead of shipping cocaine into the ports of Hamburg, Rotterdam and Antwerp through containers, criminals have diversified their methods, De Bolle said. One key route is to sail semi-submersible vessels from South America to Europe’s North Atlantic coast, where speedboats meet them and offload the illegal cargo via Portugal, according to Europol’s information. 

While Europe now is “overflooded with drugs,” criminal organizations may make more money, more easily through online fraud, she said. “Artificial intelligence is a multiplier for crime,” she said. “Everything is done a thousand times more and faster. The abuse of artificial intelligence lies in phishing emails — you do not recognize it very easily with phishing emails anymore because the language is correct.” 

She said “romance fraud” is also “booming,” as “people look for love, also online.”

“With deepfakes and with voice automation systems, it’s very difficult for a law enforcement authority to recognise that from a genuine picture. The technology is not there yet to [tell] the difference,” De Bolle added. 

De Bolle said Europol needed to be able to access encrypted phone messages with a judge’s authorization to disrupt these criminal networks. “When a judge decides that we need to have access to data, the online providers should be forced to give us access to this encrypted communication,” she said.

Otherwise, “we will be blind and then we cannot do our job.”