Inspectors said residents were always treated with “kindness, empathy and compassion”
Primrose House care home staff celebrate the ‘Good’ Care Quality Commission rating(Image: Supplied)
A care home in Brough has been rated ‘Good’ in all areas following its first Care Quality Commission (CQC) inspection. Primrose House in Bluebird Way provides residential care, including for people with dementia.
During the visit, inspectors observed the residents’ experience in the home. They spoke to several residents, families, and staff members, seeking feedback on the service the care home offers.
Inspectors were impressed with the “person-centred care”, stating that the team at Primrose House “worked closely with people to make sure their care and support were based on what really mattered to them”. It also found residents were supported to manage their health and wellbeing, maximising their independence.
The CQC praised Primrose House for its “shared vision, strategy and culture”. It said the care home promoted a “positive culture where people felt they could speak up and their voice would be heard”.
Comments from residents and families quoted in the report included: “The management team are great and very approachable. The registered manager communicates really well with everyone and will support in any way they can.”
Inspectors reported that the home “always treated people with kindness, empathy and compassion and respected their privacy and dignity”. It said people were “at the centre of their care and treatment choices”.
The home was commended for building positive community partnerships since opening. There was a “proactive focus on community-based activities”, with “shared activities such as storytelling, arts and crafts, and seasonal celebrations” that strengthened community connections.
Braiden Brettell, General Manager at Primrose House, said: “We are delighted to receive a ‘good’ rating from the CQC for our first inspection at Primrose House. This achievement reflects the hard work and genuine care that our entire team demonstrates every day.
“We’d like to extend our gratitude to all our wonderful residents and their families for being such an important part of the Primrose House community.”
Kate Desmond, Managing Director at Danforth Care Homes, said: “Primrose House continues to demonstrate what exceptional care looks like. I’m incredibly proud of the team for achieving this rating and for the meaningful impact they make every day.
“A huge congratulations to everyone at Primrose House for this well-deserved result. Thank you for your continued dedication to creating a safe, supportive, and vibrant home for our residents.”
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