KFC on Chiswick High Road was inspected on Tuesday, December 2 and told that urgent improvement was necessary in hygienic food handling and the cleanliness of facilities.
The Food Standards Agency also warned that major improvements were needed in the management of food safety.
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Chiswick KFC faces scrutiny following food safety inspection (Image: Google Maps)
They added that the inspection coincided with an isolated flooding incident at the restaurant and that it closed the branch briefly to resolve the issue, reopening only after receiving approval from the Environmental Health Officer.
A spokesperson for KFC said: “We have strict quality and hygiene processes in place across our restaurants, and this rating falls below the high standards we expect.
“The restaurant team acted quickly to get things back up to scratch and we’ve invited the Environmental Health Officer back for a re-inspection to see the improvements.”
Google Reviews, some of which were posted before the inspection, highlight further concerns about staff behaviour and customer service.
A customer wrote: “The staff asked for my mobile to do a review about the restaurant themselves, for the delivery drivers.
“When I said no, one of them, the short one, was angry and a bit disrespectful.
“I believe this is not the kind of behaviour the owner expected from the employees, especially the staff doing that in front of the other customers.”
Another reviewer said a supervisor left a review on his phone while preparing his order.
He said: “I got home and changed my review to one star because reviews should be real, not fake.”
The restaurant remains open and is trading as normal.