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Browsing Tag

CCaaS

3 posts
FFrance
France Says Au Revoir to Microsoft Teams, Zoom for Sovereign Video Platform
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France’s Government to Phase Out Microsoft Teams and Zoom

  • 27 January 2026
France is moving to make videoconferencing part of its sovereign infrastructure, and will bin the likes of Microsoft…
AArtificial intelligence
NiCE to Acquire Cognigy, Wants to
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NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience

  • 28 July 2025
NiCE has agreed a $955MN deal to acquire Cognigy, the prominent enterprise conversational and agentic AI provider. Cognigy…
AArtificial intelligence
Composite art 3d creative collage of astonished girl type laptop sit beanbag telephone handset call center workload dollar cash bribe
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NICE Lands $100MN+ Deal with Europe’s Largest Contact Center

  • 17 May 2025
NICE has secured one of its largest-ever contact center deals. The $100MN agreement will see the company’s CCaaS…
United Kingdom
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