UK consumers screen calls amid contact centre trust gap
MaxContact has published research showing that UK consumers are increasingly screening calls from unknown numbers and ignoring legitimate…
Beyond the Script: Why One Service Worker’s Mental Health Spiraled After Customers Started Using Her as an Emotional Punching Bag
Pexels Customer service employees are not therapists, but some customers don’t seem to understand that. In this story,…
TUI Wednesday update on jet fuel after official makes direct statement to passengers
An executive spoke out as bookings for summer are down, and explained how new fuel sources are being…
Payment failures put GBP £1.7bn in UK sales at risk
FreedomPay has published research, conducted with Retail Economics, estimating that payment system failures put up to £1.7 billion…
Easyjet warns ‘you will not board and will miss flight’ in new passenger alert
Passengers are being alerted about the possibility of long waiting times and how it may affect their travel…
Superannuation admin provider Grow Inc’s financial trouble raises concerns for HESTA
The new administration provider for one of Australia’s largest superannuation funds is on the brink of collapse, less…
Graphic Designer’s Client Forbid Him To Use More And More Colors Until Blue Was The Only One Left, So He Made All Elements The Same Shade Of Blue » TwistedSifter
Pexels/Reddit Many graphic design clients are very specific about what they want for their ads. It has to…
UK’s favourite supermarket revealed, according to customer satisfaction survey
Marks & Spencer is the nation’s favourite supermarket despite customers saying its “higher prices” make it a destination…
Parloa triples its valuation in 8 months to $3B with $350M raise
Berlin-based Parloa has raised $350 million in Series D funding from existing investors, valuing the six-year-old customer service…
The UK’s best and worst energy firms revealed in Which? rankings
The annual rankings have been compiled by Which? (PA) E (Gas and Electricity) has been named the best…