introduced<\/a> My Advisor, a digital financial guidance tool to help South Africans better understand and manage their finances amid growing economic pressure.<\/p>\nAccording to Ganasen, the same retirement and financial planning calculations available to customers through FNB\u2019s digital channels are also used by advisors when helping clients make financial decisions.<\/p>\n
\u201cThe tools that are being used by the advisor, the calculations are actually the same calculations you will get if you go into our retirement and personal finance tool today,\u201d she explained. \u201cIt\u2019s to build consistency. The answer is always the same. That\u2019s fundamental for us because we want to build consistency in outcomes.\u201d<\/p>\n
While the underlying calculations remain identical, advisors add an additional layer of professional judgement and personal understanding that cannot be replicated through technology alone, she pointed out.<\/p>\n
\u201cOur advisors are skilled and experienced and they are there to use their judgement to be able to understand who the client is \u2013 something that technology couldn\u2019t do, and you are actually looking for a human to understand. <\/p>\n
\u201cWith that, what we try to do is make sure they are also able to use their own analysis and discretion to offer clients the best professional advice, while freeing up capacity so they don\u2019t have to worry about the paperwork and all of that.\u201d<\/p>\n
Across the globe, financial institution are increasingly using to AI to handle many of the time-consuming tasks involved in client interactions. <\/p>\n
These tools often include generative AI-enabled tasks, assisting with a range of functions, including summarising meetings, transcribing conversations, drafting follow-up e-mails, preparing client notes and assisting with the creation of financial plans.<\/p>\n
AI is also being used by financial advisors to analyse investment portfolios, assess cash-flow scenarios, and analyse and identify potential investment risks.<\/p>\n
FNB says while its platform\u2019s functions are in testing phase and are therefore limited, with time it will perform a wider range of tasks through self-directed evolution. <\/p>\n
While FNB has not publicly named the platform, Ganasen states it combines third-party technologies with internally-developed capabilities tailored to the bank\u2019s requirements.<\/p>\n
\u201cIt\u2019s developed by a combination of vendors and bespoke internal builds, with the aim to solve the need for speed, scale and efficiency. In time it will be performing a wider range of tasks and, at the right time, we will officially roll it out.\u201d <\/p>\n","protected":false},"excerpt":{"rendered":"Keshani Ganasen, integrated advice CEO at FNB. First National Bank (FNB) is using artificial intelligence (AI) and financial…\n","protected":false},"author":2,"featured_media":1000382,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[3093],"tags":[277493,176920,277492,51,31898,474,7123,5649,277491,277489,274959,277490,2499,16,15],"class_list":["post-1000381","post","type-post","status-publish","format-standard","has-post-thumbnail","category-personal-finance","tag-advisor-tools","tag-ai-in-banking","tag-banking-ai","tag-business","tag-digital-banking","tag-finance","tag-financial-planning","tag-financial-advisors","tag-fintech-south-africa","tag-first-national-bank","tag-fnb","tag-keshani-ganasen","tag-personal-finance","tag-uk","tag-united-kingdom"],"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/116680372315721010","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/1000381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=1000381"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/1000381\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/1000382"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=1000381"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=1000381"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=1000381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"Keshani](\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2026\/06\/nSB3eIjRU62zNCkO6kcMwEpfgzDZzFOQkYI7BpNqaVQ9av8jVZbjuem4ljJ40sj_wEDnOqYPd1KiD7Yr-g0nmDxw9ssBjxESDl-E.jpeg\")
<\/p>\n![\"My](\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2026\/06\/3_rsFVpiEmKMMOIW0QOuT8D1cBhzEpDkcyLfUzIPrqrzB_hgR_fdEtsnfQGgpw3ti8i7TI4Gn8NQ9gmYCRQ6iNuFc3ci2CZk0fRj.jpeg\"\/)
![\"FNB](\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2026\/06\/nLxYlq2aNhx4VinLYB--FilJpgH0rR3KbjgUO6kETK0FykwlDok_6Pkdw9Pd7aoGkhZoXccutpgCIDqdz7i7BbnPNyqn13fbxCXY.jpeg\"\/)
<\/p>\n