{"id":104821,"date":"2025-05-15T23:59:10","date_gmt":"2025-05-15T23:59:10","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/104821\/"},"modified":"2025-05-15T23:59:10","modified_gmt":"2025-05-15T23:59:10","slug":"sky-tv-down-updates-thousands-unable-to-access-shows-as-viewers-report-mass-outage","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/104821\/","title":{"rendered":"Sky TV &#8216;down&#8217; updates: Thousands &#8216;unable to access shows&#8217; as viewers report mass outage"},"content":{"rendered":"<p>THOUSANDS of Sky TV customers have reported outages as they are unable to access shows. <\/p>\n<p>More than 30,000 people have reported problems with <a href=\"https:\/\/www.thesun.co.uk\/topic\/sky\/\" target=\"_blank\" rel=\"noopener\">Sky<\/a> on the website\u00a0<a href=\"https:\/\/www.thesun.co.uk\/topic\/downdetector\/\" target=\"_blank\" rel=\"noopener\">Downdetector<\/a>.<\/p>\n<p><a href=\"#\"><img decoding=\"async\" alt=\"Sky logo on a sign outside its headquarters.\" height=\"722\" width=\"960\" data-credit=\"Getty\" data-img=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2025\/05\/dd08b9c4-bb90-473b-8840-77f4e08602a2.jpg\" data-caption=\"There have been more than 10,000 reports of outages\"   loading=\"lazy\" src=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2025\/05\/dd08b9c4-bb90-473b-8840-77f4e08602a2.jpg\" role=\"img\"\/><\/a><\/p>\n<p>2<\/p>\n<p>There have been more than 10,000 reports of outagesCredit: Getty<a href=\"#\"><img decoding=\"async\" alt=\"Hand holding a Sky TV remote.\" height=\"640\" width=\"960\" data-credit=\"Alamy\" data-img=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2025\/05\/2aer821-man-holding-sky-tv-984917375_44676b.jpg\" data-caption=\"The reported outages are mainly with Sky's TV service\"   loading=\"lazy\" src=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2025\/05\/2aer821-man-holding-sky-tv-984917375_44676b.jpg\" role=\"img\"\/><\/a><\/p>\n<p>2<\/p>\n<p>The reported outages are mainly with Sky&#8217;s TV serviceCredit: Alamy<\/p>\n<p>One customer wrote: &#8220;Mine [Sky box] says &#8216;you can\u2019t watch TV at the moment due to connectivity problem&#8217;.<\/p>\n<p>&#8220;But my internet is fine and the box is connected.<\/p>\n<p>&#8220;Has to be [a problem] at Sky&#8217;s end.&#8221;<\/p>\n<p>Another had the same issue, writing: &#8220;Mines completely gone off, can\u2019t get on the app. Can\u2019t do nothing.&#8221;<\/p>\n<p>By 10:22pm there were 33,295 outages reported on the site. <\/p>\n<p>The vast majority of complaints were over Sky&#8217;s TV service, although a small number of people also had problems with the internet service.<\/p>\n<p>And some customers even reported experiencing a total blackout. <\/p>\n<p>More to follow&#8230; For the latest news on this story keep checking back at The Sun Online<\/p>\n<p><a href=\"https:\/\/www.thesun.co.uk\/\" rel=\"noopener\" target=\"_blank\">Thesun.co.uk <\/a>is your go-to destination for the best celebrity news, real-life stories, jaw-dropping pictures and must-see video.<\/p>\n<p>Like us on Facebook at <a aria-label=\"www.facebook.com\/thesun (opens in a new tab)\" href=\"https:\/\/www.facebook.com\/thesun\" target=\"_blank\" rel=\"noreferrer noopener\">www.facebook.com\/thesun<\/a> and follow us from our main Twitter account at <a aria-label=\"@TheSun (opens in a new tab)\" href=\"https:\/\/twitter.com\/TheSun\" target=\"_blank\" rel=\"noreferrer noopener\">@TheSun<\/a>.<\/p>\n<ul class=\"liveblog-entries\">\n<li id=\"liveblog-entry-34977367\" class=\"post-34977367 live_blog_entry type-live_blog_entry status-publish hentry category-uncategorized liveblog-entry-class-34977367 liveblog-entry\" data-timestamp=\"1747351800\">Sky outages hit 30,000\n<p>More than 33,295 Sky outages have now been reported across the country. <\/p>\n<p><a href=\"#\"><img decoding=\"async\" height=\"306\" width=\"748\" class=\"alignnone size-thesun-article-image wp-image-34977309\" data-credit=\"\" data-img=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2025\/05\/Screenshot-2025-05-15-at-23.47.30.png\" data-caption=\"\"   loading=\"lazy\" src=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2025\/05\/Screenshot-2025-05-15-at-23.47.30.png\" role=\"img\"\/><\/a><\/li>\n<li id=\"liveblog-entry-34977116\" class=\"post-34977116 live_blog_entry type-live_blog_entry status-publish hentry category-uncategorized liveblog-entry-class-34977116 liveblog-entry\" data-timestamp=\"1747349131\">How do I check the service status of Sky?\n<p>Broadband issues are frustrating for customers as thousands of people continue to work from home.\u00a0<\/p>\n<p>You can\u00a0monitor service issues online\u00a0or via the My Sky app.<\/p>\n<p>To find out if you have problems in your area either use the online service checker or sign into the My Sky app.<\/p>\n<p>See our\u00a0Sky outages guide\u00a0for more information on how to check your service and if you&#8217;re eligible for compensation.<\/p>\n<\/li>\n<li id=\"liveblog-entry-34977100\" class=\"post-34977100 live_blog_entry type-live_blog_entry status-publish hentry liveblog-entry-class-34977100 liveblog-entry\" data-timestamp=\"1747347941\">Sky customers take desperate measures to watch TV\n<p>Sky TV customers have had to take to desperate measures to watch TV this evening. <\/p>\n<p>One customer posted on X: &#8220;I\u2019m resorting to dusting off the DVD player and watching a DVD, like I live in the 1990\u2019s again.&#8221;<\/p>\n<p>Another wrote: &#8220;Luckily have Amazon prime on the smart TV so just putting a film on and hopefully Sky is back to normal in the morning.&#8221;<\/p>\n<\/li>\n<\/ul>\n<ul class=\"liveblog-entries\">\n<li id=\"liveblog-entry-34976865\" class=\"post-34976865 live_blog_entry type-live_blog_entry status-publish hentry liveblog-entry-class-34976865 liveblog-entry\" data-timestamp=\"1747346606\">Customers report multiple outages in same night\n<p>Sky TV customers have complained of multiple outages across the country this evening. <\/p>\n<p>One customer wrote on DownDetector; &#8220;Just happened for a fourth time! I give up now.&#8221;<\/p>\n<p>Another replied: &#8220;Same here, three times and counting &#8211; make that four.&#8221;<\/p>\n<\/li>\n<li id=\"liveblog-entry-34976750\" class=\"post-34976750 live_blog_entry type-live_blog_entry status-publish hentry liveblog-entry-class-34976750 liveblog-entry\" data-timestamp=\"1747345771\"><strong>How can I contact Sky and am I entitled to compensation?<\/strong>\n<p>You could be entitled to compensation if your TV or internet goes down &#8211; but only if it&#8217;s for a certain length of time.<\/p>\n<p>If you want to make a complaint to the Sky customer service team, they can be reached on 0333 7591 018. Help is also available online here.<\/p>\n<p>If your service goes down then it&#8217;s worth asking for compensation &#8211; even if it doesn\u2019t meet the requirements.<\/p>\n<\/li>\n<li id=\"liveblog-entry-34976715\" class=\"post-34976715 live_blog_entry type-live_blog_entry status-publish hentry liveblog-entry-class-34976715 liveblog-entry\" data-timestamp=\"1747345575\"><strong>Where are the reported outages?<\/strong>\n<p>The most reported locations of Sky outages are London, Manchester, Glasgow, Wandsworth, Bolton, Bristol, Nottingham, Sheffield and Waltham Forest. <\/p>\n<\/li>\n<li id=\"liveblog-entry-34976519\" class=\"post-34976519 live_blog_entry type-live_blog_entry status-publish hentry liveblog-entry-class-34976519 liveblog-entry\" data-timestamp=\"1747344175\">Sky TV customers rage after outages during Eurovision semi-final\n<p>Sky TV customers have taken to social media to complain about the outages. <\/p>\n<p>One seething X user wrote: &#8220;What a time for a nationwide Sky TV to go down during @Eurovision.<\/p>\n<p>&#8220;Hope it comes back soon.&#8221;<\/p>\n<\/li>\n<li id=\"liveblog-entry-34976438\" class=\"post-34976438 live_blog_entry type-live_blog_entry status-publish hentry liveblog-entry-class-34976438 liveblog-entry\" data-timestamp=\"1747343934\">Thousands of Sky TV customers report outages\n<p>By 9:43pm there were 10,495 outages reported on the site. <\/p>\n<p>The vast majority of complaints were over Sky&#8217;s TV service, although a small number of people also had problems with the internet service.<\/p>\n<p>And some customers even reported experiencing a total blackout.<\/p>\n<\/li>\n<\/ul>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"THOUSANDS of Sky TV customers have reported outages as they are unable to access shows. More than 30,000&hellip;\n","protected":false},"author":2,"featured_media":104822,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3937],"tags":[77,2060,197,182,10284,382,16,15],"class_list":{"0":"post-104821","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tv","8":"tag-entertainment","9":"tag-section-techtech-news","10":"tag-sky","11":"tag-social-media","12":"tag-trends","13":"tag-tv","14":"tag-uk","15":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/114514569906941446","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/104821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=104821"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/104821\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/104822"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=104821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=104821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=104821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}