{"id":107954,"date":"2025-05-17T03:07:08","date_gmt":"2025-05-17T03:07:08","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/107954\/"},"modified":"2025-05-17T03:07:08","modified_gmt":"2025-05-17T03:07:08","slug":"sky-tv-major-update-over-compensation-for-customers-after-mass-outage-last-night","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/107954\/","title":{"rendered":"Sky TV: Major update over compensation for customers after mass outage last night"},"content":{"rendered":"

The TV provider has said it is sorry for the inconvenience caused – but customers have been told to get in touch with them directly to request compensation<\/p>\n

Christian Abbott<\/strong> and Michael D. Carroll<\/strong><\/p>\n

23:49, 16 May 2025<\/p>\n

\"ThousandsThousands of Sky TV customers reported being unable to watch TV on Thursday evening, as many continue to face the issue on Friday morning.<\/p>\n

There has been a significant development regarding Sky TV compensation following a substantial service interruption.<\/p>\n

Thousands of Sky customers encountered problems tuning into their programmes on Thursday evening, with the issue persisting for some into Friday morning.<\/p>\n

Customers started to flag the problem around 9pm and by 10:30pm, Downdetector, a website that tracks outages, had received reports from over 26,000 users struggling to access their television content.<\/p>\n

As of Friday morning, about 2,500 subscribers were reportedly still experiencing difficulties. A representative from Sky addressed the situation to The Sun, stating:<\/p>\n

“We’re sorry some customers had trouble accessing Sky Q last night. The issue was quickly resolved, and service has been restored.”<\/p>\n

Ofcom has directed those impacted to contact Sky directly, leaving it up to the broadcaster to determine whether compensation will be provided.<\/p>\n

READ MORE: Sky TV customers urged to turn off box now as urgent alert issued<\/a>READ MORE: Sky issues price hike warning and confirms exact date increase is coming<\/a><\/p>\n

It is anticipated that any compensatory measures will be considered on an individual basis, which means there could be variance in the compensation given to customers.<\/p>\n

One frustrated viewer voiced their annoyance on Thursday night: “@skytv sort SkyQ please I have no signal at all I’m sat in my living room staring at a blank tv.”, reports Birmingham Live<\/a>.<\/p>\n

The complaint continued with: “My SkyQ box<\/a> comes on and after 2 minutes goes off to the blank screen saying no signal I’ve tried everything before you give me options on what on to do. Please sort it.”<\/p>\n

Another customer highlighted the communication issues, posting: “There’s clearly a serious nationwide problem with #SkyTV this evening but Sky have nothing about it on their website, X, Facebook or anywhere else. Very poor customercare @skytv .”<\/p>\n

One person humorously remarked, “Might have to buy a piano today if Sky doesn’t come back on.”<\/p>\n

while others browsing online support forums have suggested performing a “power cycle” might resolve the disruption.<\/p>\n

A frustrated user commented, “Incredible that Sky not advising their customers. Still having problems here this morning. An expensive service demands proper customer care. Ofcom should get involved immediately, though I have little confidence that they will do.”<\/p>\n

Yet another customer shared their midnight ordeal: “This happened to us around 1am. I switched off at the wall and re-booted, but it crashed again. I repeated FOUR times, and each time it dropped out within minutes.”<\/p>\n

They concluded with a note of communal exasperation, “Sort of reassuring to know it wasn’t just me.”<\/p>\n","protected":false},"excerpt":{"rendered":"The TV provider has said it is sorry for the inconvenience caused – but customers have been told…\n","protected":false},"author":2,"featured_media":107955,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3937],"tags":[77,600,182,382,16,15],"class_list":{"0":"post-107954","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tv","8":"tag-entertainment","9":"tag-facebook","10":"tag-social-media","11":"tag-tv","12":"tag-uk","13":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/114520971581396494","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/107954","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=107954"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/107954\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/107955"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=107954"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=107954"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=107954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}