1<\/p>\n EE customers complained of issues this morningCredit: Getty – Contributor<\/p>\n The issue was first reported at 11.30am this morning with nearly 1,300 frustrated customers flagging the issue – but EE says it has now been resolved.<\/p>\n Over 75% of users complained over issues with their phone, while 25% flagged broadband connectivity.<\/p>\n The issue appears to have mainly affected the South East of England.<\/p>\n EE has over 23million customers <\/a>across the UK and many took to X to complain about problem.<\/p>\n Writing in a social media post, one customer said that they could not get service in South East London<\/a>. <\/p>\n Other were quick to chime and say they also had no reception in Bristol<\/a> or South End. <\/p>\n While another person said they could not make or receive calls.<\/p>\n One upset customer said: “What\u2019s going on with the signals at CF23 trying to work from home and I\u2019m losing signal every 10 mins I keep getting a satellite image where 5G should be.”<\/p>\n Another said: “EE mobile and data down SE London.”<\/p>\n A third commented: “Yep same here in Waterloo area.”<\/p>\n CHECK YOUR SPEED: Broadband<\/p>\n EE responded to some who have voiced their concerns and said they were looking into the issue for them.<\/p>\n A spokesperson told The Sun: “Earlier today, some EE mobile customers were unable to use their mobile service in Southern England. Service was restored in less than five minutes. <\/p>\n “EE mobile customers in other areas and our broadband customers were not impacted. We\u2019re sorry for any inconvenience caused.”<\/p>\n It comes just days after BT customers <\/a>complained of a similar issue. <\/p>\n More than 360 people logged complaints over issues with connecting to the internet. <\/p>\n Some 91% of the issues reported were with the company’s\u00a0broadband<\/a>.<\/p>\n Meanwhile 5% were complaining about emails and 4% about landlines.<\/p>\n However the issues was resolved shortly after. <\/p>\n How do I check the service status of EE?<\/p>\n EE has a dedicated web page<\/a> where you can find out if there are any problems in your area.<\/p>\n Click here to visit the EE service update website.<\/p>\n To find out if there are problems in your area, enter your postcode.<\/p>\n You can get in touch with EE by phone, post or online – see the EE contact website for more information.<\/p>\n You can also speak to EE via its\u00a0live chat\u00a0service.<\/p>\n If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.<\/p>\n If you’re suffering issues with your internet, call or mobile services then you may be\u00a0entitled to compensation<\/a>.<\/p>\n Firms usually pay out \u00a38 for each say that\u00a0broadband<\/a>\u00a0and phone service is not repaired after two full days of no service.<\/p>\n If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.<\/p>\n If you’re without service for a sustained period of time then you may have the right to leave without incurring a fee.<\/p>\n If you still want to complain to EE Mobile about an issue, you can contact the firm via phone, online or pop by a branch.<\/p>\n You can also speak to EE Mobile via its live chat service on the app.<\/p>\n If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.<\/p>\n How to save on broadband and TV bills<\/p>\n HERE’S how to save money on your broadband and TV bills: <\/p>\n Audit your subscriptions<\/strong><\/p>\n If you’ve got multiple subscriptions to various on-demand services, such as Amazon Prime, Netflix, and Sky consider whether you need them all. <\/p>\n Could you even just get by with Freeview, which couldn’t cost you anything extra each month for TV. <\/p>\n Also make sure you’re not paying for Netflix twice via Sky and directly. <\/p>\n Haggle for a discount<\/strong><\/p>\n If you want to stay with your provider, check prices elsewhere to set a benchmark and then call its customer services and threaten to leave unless it price matches or lowers your bill. <\/p>\n Switch and save<\/strong><\/p>\n If you don’t want to stay with your current provider check if you can cancel your contract penalty free and switch to a cheaper provider. <\/p>\n A comparison site, such as BroadbandChoices<\/a> or Uswitch<\/a>, will help you find the best deal for free. <\/p>\n","protected":false},"excerpt":{"rendered":"HUNDREDS of EE customers reported issues with their mobile and internet connection this morning. 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