Mis-sold Expert, a UK claims management company, has launched a new campaign fronted by TV presenter Nick Knowles, addressing one of the questions many drivers are now asking: should I make a complaint about mis-sold car finance myself, or ask a claims management company to help?<\/p>\n
The campaign follows the Financial Conduct Authority’s (FCA) proposals for an industry-wide redress scheme for certain motor finance complaints. Consumers have always been able to complain directly to their lender without using a claims management company.<\/p>\n
Mis-sold Expert is a UK-based claims management company that helps consumers understand whether they may have grounds to complain about certain financial products and agreements<\/p>\n
If the FCA’s proposed redress scheme is introduced, eligible consumers may also be contacted by their lender as part of that process.<\/p>\n
Against that backdrop, the Mis-sold Expert<\/a> campaign aims to explain the different options available so consumers can make an informed decision based on their own circumstances.<\/p>\n \u201cWe’re delighted to launch this new campaign with Nick Knowles,\u201d said a Mis-sold Expert spokesman.<\/p>\n \u201cWith all of the FCA’s announcements, we’ve seen a lot of confusion around the claims process, with plenty of misinformation circulating alongside the facts. This campaign is about cutting through that noise and showing people considering a claim exactly what their options are.<\/p>\n \u201cThe campaign’s central message is: \u2018You could claim yourself, but sometimes it’s best to get the experts in\u2019.”<\/p>\n THE OPTIONS AVAILABLE TO CONSUMERS<\/strong><\/p>\n The campaign being run by Mis-sold Expert<\/a> is designed to explain the main routes available to consumers, rather than encourage one particular course of action.<\/p>\n These routes are\u2026<\/p>\n Making a complaint yourself: <\/strong>Consumers can contact each lender directly, submit their own complaint and manage the process themselves. Any offer made by a lender would be considered by the consumer without representation from a claims management company.<\/p>\n Waiting for the proposed FCA redress scheme:<\/strong> If the FCA’s proposed redress scheme is introduced, eligible consumers may be contacted by their lender where appropriate. Consumers would decide how to respond to any communication they receive.<\/p>\nMis-sold Expert has launched a new national campaign fronted by TV presenter Nick Knowles<\/p>\n