IBM’s use of artificial intelligence, especially AI agents, has resulted in the hiring of more employees as opposed to a reduction in workforce, the tech giant’s CEO Arvind Krishna has said recently.<\/p>\n
In an interview with The Wall Street Journal, Krishna accepted that IBM has used artificial intelligence \u201cto replace the work of a couple hundred human resources workers\u201d.<\/p>\n
Krishna told the newspaper that investing in AI has enabled IBM <\/a>to invest more in other areas as well and focus on them.<\/p>\n \u201cWhile we have done a huge amount of work inside IBM on leveraging AI and automation on certain enterprise workflows, our total employment has actually gone up, because what it does is it gives you more investment to put into other areas,\u201d WSJ quoted the IBM CEO as saying.<\/p>\n These areas include software engineering, sales and marketing, and are dubbed by Krishna as \u201ccritical thinking\u201d focused domains. As per the CEO, people in these domains need to do things that \u201cface up or against other humans, as opposed to just doing rote process work.\u201d<\/p>\n However, he did not reveal over which period IBM let its employees <\/a>go, in order to invest in AI.<\/p>\n Arvind Krishna further told WSJ that the services of IBM are meant to be additive \u201cbecause they can work with AI agents customers might be using from those vendors.\u201d<\/p>\n Similar to its approach to let customers use their cloud-computing provider, IBM is putting in place a \u201cwe want you to use what\u2019s appropriate\u201d attitude towards AI, Krishna said.<\/p>\n IBM CEO on Trump tariffs<\/p>\n