\n Nestle pays its retired staff their pension on a Thursday but now payments won\u2019t be made until today (Tuesday June 3) due to an error made by a bank.\n<\/p>\n
\n Retired Nestle employee Brian Smith says ‘thousands’ will have not received their pension last Thursday and neither did the confectionary giant tell any of them about the mistake.\n<\/p>\n
\n Brian told the Press: \u201cI tried four times and only got an automated response on the phone!\n<\/p>\n
\n RECOMMENDED READING:<\/strong>\n<\/p>\n \n \u201cHaving chased them up numerous times via email (five altogether from myself) an automated reply came back then more than two hours later another email to say they are sorry but they are looking into it!\n<\/p>\n \n \u201cI have to add that at no time did they send anyone an email directly to each individual to explain why payments hadn\u2019t gone out!\u201d\n<\/p>\n \n Brian continued: \u201cI\u2019m sure that there would be an awful lot of older people who haven\u2019t got a clue about computers or realised that their payments did not go into their account until it was too late!\n<\/p>\n \n \u201cAs of late on Saturday night a message was posted on the Nestle Pension website stating that the payments would not be paid until the 3rd June because of a fault with HSBC UK.\u201d\n<\/p>\n \n \u201cAnd they still haven\u2019t contacted anyone by email to let them know this, so I think they are hoping, ignorance is bliss and most people won\u2019t be aware of this problem!\n<\/p>\n \n Brian added: \u201cI personally have managed to move some money around to prevent any bank charges but I\u2019m sure an awful lot of people won\u2019t notice until their next bank statement lands on their doormat?!\n<\/p>\n \n \u201cI just find it laughable that such an organisation like Nestle can\u2019t or won\u2019t contact the individual or just send out a statement fully explaining what has happened so that at least we all know and can be prepared (as the old Boy Scouts used to say) to deal with the situation as it comes through.\n<\/p>\n \n It might not be newsworthy now but who\u2019s to say we won\u2019t get paid tomorrow or it won\u2019t happen again or has the system been hacked like M&S!?\u201d\n<\/p>\n \n A Nestle spokesperson told the Press: \u201cThis was a third-party issue outside of our control and we have worked quickly to make sure that payments are made early this week.\n<\/p>\n \n \u201cWe apologise to those affected by the delay and will conduct a full review to make sure it does not happen again.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Nestle pays its retired staff their pension on a Thursday but now payments won\u2019t be made until today…\n","protected":false},"author":2,"featured_media":154606,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3093],"tags":[51,474,2499,16,15],"class_list":{"0":"post-154605","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-personal-finance","8":"tag-business","9":"tag-finance","10":"tag-personal-finance","11":"tag-uk","12":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/114619062892263723","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/154605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=154605"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/154605\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/154606"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=154605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=154605"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=154605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}