A Feniscowles resident is demanding answers after a broadband outage has been causing issues on his street.<\/p>\n
Roderick McGurk says he, and some other residents in Star Drive, where work is being carried out by gas company Cadent, have been without internet for a week.<\/p>\n
It is not yet known when normal broadband services will resume.<\/p>\n
Cadent has said it is not\u00a0responsible for the outage and says it \u201cdiscovered an issue with a broadband cable\u201d while carrying out works on a gas pipeline.<\/p>\n
It says fixing it is \u201cbeyond the expertise of a gas network\u201d and says Openreach, which runs the UK’s digital network, has been contacted.<\/p>\n
Roderick, who is now struggling to work from home as a result, \u00a0is now calling on an organisation to \u201cfix the problem instead of arguing about who is liable\u201d.<\/p>\n
Works being carried out on Star Drive, Feniscowles (Image: Roderick McGurk) He said: \u201cEveryone on the street appears to have lost their internet network and we are with different providers.<\/p>\n
\u201cSome of my neighbours work from home and are really struggling.<\/p>\n
\u201cI try to go into the office as much as possible, but I am dealing with medical issues currently so I work from home at the moment – and it is a struggle.<\/p>\n
\u201cWe can\u2019t access emails or go on Teams meetings. Even our security cameras are backed up online, and the Ring doorbell needs internet too. It\u2019s affecting everything.\u201d<\/p>\n
Star Drive, Feniscowles (Image: Google) Roderick claims\u00a0no company is taking responsibility and fixing the issue.<\/p>\n
He said: \u201cThis is affecting a lot of people in a lot of different ways \u2013 but it feels like everyone is being nonchalant about it, it\u2019s so frustrating.<\/p>\n
\u201cWe are getting different answers from all parties and internet providers, and none of it makes any sense.<\/p>\n
“It seems like they have spent more time speaking about who is liable for it instead of fixing the problem.\u201d<\/p>\n
A spokesperson for Cadent said it has offered affected residents vouchers to \u201ccover the cost of interim solutions\u201d.<\/p>\n
Mark Syers, head of work management (North West) at Cadent, said: \u201cWe are carrying out a substantial project in the local area to install a new gas pipeline.<\/p>\n
“Last week, our team discovered an issue with a broadband cable and immediately made Openreach aware of what we found.<\/p>\n
\u201cWe understand the inconvenience for residents of this street. While fixing this is beyond the expertise of a gas network, we still want to help customers if we can.<\/p>\n
“We have offered vouchers to cover the cost of interim solutions.\u201d<\/p>\n
Openreach has been approached for comment.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"A Feniscowles resident is demanding answers after a broadband outage has been causing issues on his street. Roderick…\n","protected":false},"author":2,"featured_media":180265,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3161],"tags":[74222,12675,74223,74225,74224,74221,3082,18407,74219,74220,53,16,15],"class_list":{"0":"post-180264","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-internet","8":"tag-broadband-cable","9":"tag-broadband-services","10":"tag-cadent","11":"tag-feniscowles","12":"tag-gas-network","13":"tag-gas-pipeline","14":"tag-internet","15":"tag-internet-providers","16":"tag-openreach","17":"tag-roderick-mcgurk","18":"tag-technology","19":"tag-uk","20":"tag-united-kingdom"},"share_on_mastodon":{"url":"","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/180264","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=180264"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/180264\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/180265"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=180264"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=180264"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=180264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}