{"id":193634,"date":"2025-06-18T05:55:09","date_gmt":"2025-06-18T05:55:09","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/193634\/"},"modified":"2025-06-18T05:55:09","modified_gmt":"2025-06-18T05:55:09","slug":"cumbria-tyne-and-wear-mental-health-services-need-improvement","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/193634\/","title":{"rendered":"Cumbria, Tyne and Wear mental health services need &#8216;improvement\u2019"},"content":{"rendered":"<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">CQC official Victoria Marsden said the team had found a &#8220;deterioration in the standards of care&#8221; provided by the trust <a href=\"https:\/\/www.cqc.org.uk\/provider\/RX4\" class=\"ssrcss-f6h2dj-InlineLink e1kn3p7n0\" target=\"_blank\" rel=\"noopener\">since its last inspection in 2016, external<\/a>.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">She said the trust had created a culture where staff could not &#8220;deliver high quality, person-centred care&#8221;.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">She also said some patients had told them they waited two years to access services.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">&#8220;People had received an initial phone call, but they didn&#8217;t always find it helpful and still had to wait to access therapy sessions which they found frustrating,&#8221; Ms Marsden said.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">The team also found that staff did not always explain to people their rights under the Mental Health Act in a way that they could understand.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Nevertheless, she said most patients told them staff were discreet and respectful.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">&#8220;They felt staff listened to their views and preferences, and explained their treatment in a way they understood,&#8221; she said.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">The trust said: &#8220;We recognise that improvements need to be made and will take action to ensure that the concerns identified are addressed.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"CQC official Victoria Marsden said the team had found a &#8220;deterioration in the standards of care&#8221; provided by&hellip;\n","protected":false},"author":2,"featured_media":193635,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4317],"tags":[105,218,16,15],"class_list":{"0":"post-193634","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-mental-health","8":"tag-health","9":"tag-mental-health","10":"tag-uk","11":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/114702826294182719","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/193634","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=193634"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/193634\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/193635"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=193634"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=193634"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=193634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}