\n The Care Quality Commission (CQC) told Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust that it must make improvements to\u00a0community-based mental health services for adults of working age, following an inspection in February.\n<\/p>\n
\n The CQC carried out a short notice announced inspection due to\u00a0‘receiving information of concern about the safety and quality of care being provided’, as well as part of CQC\u2019s continuous monitoring of services.\n<\/p>\n
\n At this inspection, the CQC said it found two breaches of regulation, one relating to staffing and the other regarding good governance, with the trust being told to\u00a0submit a plan showing what action it is taking in response to these concerns.\n<\/p>\n
\n The overall rating for the service has declined from outstanding to requires improvement.\u00a0 The ‘safe and well-led’ category\u00a0dropped from good to requires improvement. How effective and caring the service is has gone down from outstanding to good, and responsive has been re-rated as good.\n<\/p>\n
\n Victoria Marsden, CQC deputy director of operations in the north east, said:\u00a0\u201cDuring our inspection of the trust\u2019s community-based mental health services for adults of working age, we found a deterioration in the standard of care being delivered to people since our previous inspection. Leaders hadn\u2019t created a culture where staff could deliver high quality, person-centred care.\n<\/p>\n
\n \u201cIt was concerning that staff didn\u2019t always involve people in their care planning and risk assessments. Some of the care plans we looked at were either out of date, weren\u2019t personalised or didn\u2019t exist at all. This could put people at risk of harm if staff weren\u2019t aware of their individual needs.\n<\/p>\n
\n \u201cSome people told us that they\u2019d waited for up to two years to access the service. People had received an initial phone call, but they didn\u2019t always find it helpful and still had to wait to access therapy sessions which they found frustrating.\n<\/p>\n
\n \u201cHowever, most people told us staff were discreet and respectful. They felt staff listened to their views and preferences, and explained their treatment in a way they understood.\n<\/p>\n
\n \u201cWe\u2019ll continue to monitor the service, including through future inspections, to make sure the trust has made the required improvements and people are receiving the safe care they deserve.\n<\/p>\n
\n “We won\u2019t hesitate to take further action if we find this isn\u2019t happening.\u201d\u00a0\n<\/p>\n
\n Sarah Rushbrooke, executive director of nursing, therapies and quality assurance at CNTW Trust, welcomed\u00a0the CQC\u00a0inspections which ‘hold the trust\u00a0to rigorous standards’, with the ‘quality and safety of the care provided a\u00a0top priority’ for the trust, who ‘are clear on the actions we need to take as an organisation’.\n<\/p>\n
\n She said: \u201cFollowing the inspection, we have put an action plan in place to address the concerns.\n<\/p>\n
\n \u201cLearning disability and autism training is now mandatory for staff and we have made efforts to address waiting lists by using temporary staff and offering assessments on weekends, which has successfully reduced some waiting times.\n<\/p>\n
\n \u201cI am pleased that the report also highlighted some positives. Patients said staff treated them with respect and involved them in their care. It\u2019s also good to see that staff said they felt supported and valued and that they\u2019re proud to work for CNTW. We\u2019re grateful to the teams working across our services for their dedication in providing compassionate care.\n<\/p>\n
\n \u201cWe recognise that improvements need to be made and will take action to ensure that the concerns identified are addressed.\u201d\n<\/p>\n
\n The CQC has said that it will continue to monitor the trust to ensure these improvements are made and people are safe while this happens.<\/p>\n","protected":false},"excerpt":{"rendered":"The Care Quality Commission (CQC) told Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust that it must make…\n","protected":false},"author":2,"featured_media":197615,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4317],"tags":[105,218,16,15],"class_list":{"0":"post-197614","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-mental-health","8":"tag-health","9":"tag-mental-health","10":"tag-uk","11":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/114711067624839503","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/197614","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=197614"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/197614\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/197615"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=197614"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=197614"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=197614"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}