![\"Wok](\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2025\/06\/0_Screenshot-2025-06-18-082126.jpg\")
Wok Chi apologised to a customer who complained over a ‘poor quality’ soup(Image: Google Street View)<\/p>\nThe visitor called the meal ‘disappointing’ and ‘poor quality’Wok Chi apologised to a customer who complained over a ‘poor quality’ soup(Image: Google Street View)<\/p>\n
A ‘hidden gem’ Birmingham restaurant disputed a diner’s story who ‘left out’ key facts during their visit.<\/p>\n
When the guest complained about a ‘poor value’ soup, management at the restaurant said they spent ‘over ten minutes’ recommending dishes.<\/p>\n
In the end, the Chinese restaurant in Harborne<\/a> made a soup off-menu and apologised when the customer complained.<\/p>\n Read More: <\/a><\/strong>Birmingham restaurant where Johnny Depp spent \u00a350k receives apology from council<\/strong><\/a><\/p>\n The review took place at Wok Chi, located on the Harborne High Street.<\/p>\n Wok Chi has a 4.8 score out of five stars on Google Reviews.<\/p>\n A customer identified as Audrey said: “Cosy, clean and friendly family-run place.<\/p>\n “Lots of regulars always coming in and out. Food is deliciously tasty, generous portions and very reasonably priced.<\/p>\n “A go-to for comfort food Asian style.”<\/p>\n A different diner identified as Jem added: “Easily the best Chinese food in Brum.<\/p>\n “Incredible friendly service, the crispiest chilli beef and chicken I’ve eaten, and overall super tasty food that the camera doesn’t do justice.<\/p>\n “Make sure you order the honey soy wings. Will definitely be going back to this hidden gem.”<\/p>\n And a different reviewer posted: “Warm welcome by the owner who politely seated us at our table.<\/p>\n “Food was very nice and served to us promptly, the plates look amazing especially our favourite dish, the lime seafood rice.<\/p>\n “The ramen was very authentic and flavoursome. We definitely recommend it.”<\/p>\n However, a vegetarian customer was unimpressed with the ‘poor quality’ soup and advised other vegetarians to ‘avoid’ making the same purchase.<\/p>\n The customer said: “The vegetarian soup we ordered was disappointing on every level, essentially spicy water with undercooked vegetables rather than a proper recipe.<\/p>\n “Despite providing feedback about the soup’s poor quality, we were charged the full price.<\/p>\n “As vegetarians seeking quality options, this was both financially and culinarily disappointing.<\/p>\n “I strongly advise fellow vegetarians to avoid the soup offerings here, as they represent poor value and will likely detract from your dining experience.”<\/p>\n Management at Wok Chi responded: “Thank you for sharing your experience, although you have left out some key facts that would reflect the actual occurrence of your visit.<\/p>\n “Firstly you came in without a reservation on a busy Friday evening where we were virtually full but rearranged some bookings in order to free up a table for you.<\/p>\n “We then spent over ten minutes going through our menu with you, explaining and recommending suitable dishes based on your specific requirements.<\/p>\n “However you chose not have anything we suggested and asked us to make something off menu, which we were happy to do, even though the kitchen was already so busy.<\/p>\n “Throughout your meal not once did you say to us the dishes were not to your satisfaction even when we approached you to see if everything was ok.<\/p>\n “You proceeded to eat everything off your plates and bowls, which generally is an indication that it\u2019s at least satisfactory or maybe even enjoyable.<\/p>\n “Upon finishing your meal, you then approached the counter and asked for the bill and it was at this point you decided to give your feedback.<\/p>\n “Had you shared this with us during the start of your meal we would have happily prepared something else for you.<\/p>\n “However since you ate everything and hadn\u2019t informed us at anytime during your meal, we therefore charged accordingly.<\/p>\n “We apologised on the night and we apologise again for not being able to meet your requirements.<\/p>\n “Thank you popping in and giving us a go, we always aim to please, but sorry we disappointed you financially and culinarily.<\/p>\n “Wok Chi is not for everyone I guess.”<\/p>\n","protected":false},"excerpt":{"rendered":"The visitor called the meal ‘disappointing’ and ‘poor quality’Wok Chi apologised to a customer who complained over a…\n","protected":false},"author":2,"featured_media":198753,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7820],"tags":[855,10314,748,393,4884,17757,16,15],"class_list":{"0":"post-198752","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-birmingham","8":"tag-birmingham","9":"tag-birmingham-restaurants","10":"tag-britain","11":"tag-england","12":"tag-great-britain","13":"tag-harborne","14":"tag-uk","15":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/114713430969467288","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/198752","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=198752"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/198752\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/198753"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=198752"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=198752"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=198752"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}