Manx Care said although it was “very sorry to hear about the experience”, a review of the events had shown the “correct processes were followed on the night”.<\/p>\n
A spokesman said passengers had been advised to book their own accommodation and claim the money back from Loganair, which was “in line with standard procedures in such situations”.<\/p>\n
He said the patient transfer service’s 24-hour on-call emergency phone number was also available on the evening, but had only received one phone call. <\/p>\n
However, he admitted “communications could have been better” and a travel warrant sent to patients prior to any trip had been amended “to emphasise that they can call our out of hours service for help and advice if in difficulty due to travel disruption”.<\/p>\n
A spokesman for Liverpool Airport confirmed a patient quiet room<\/a> had not been available as it was located within the departure lounge, which closes each day after the final flight has taken off.<\/p>\n But the dedicated area was opened “considerably earlier” the following day to accommodate those affected, he added.<\/p>\n The space at the airport is funded by the Manx Breast Cancer Support Group, which Ms Male is also a member of.<\/p>\n