{"id":271575,"date":"2025-07-18T08:34:13","date_gmt":"2025-07-18T08:34:13","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/271575\/"},"modified":"2025-07-18T08:34:13","modified_gmt":"2025-07-18T08:34:13","slug":"nhs-111-wales-launches-new-ai-powered-virtual-assistant","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/271575\/","title":{"rendered":"NHS 111 Wales launches new AI-powered virtual assistant"},"content":{"rendered":"<p>\n  The tool aims to improve online health advice by helping users navigate the website more easily and efficiently.\n<\/p>\n<p>\n  The Welsh Ambulance Service, which hosts the NHS 111 Wales service, developed the assistant as part of ongoing efforts to enhance digital services.\n<\/p>\n<p>\n  Jonny Sammut, director of digital services at the <a href=\"https:\/\/www.leaderlive.co.uk\/topics\/welsh-ambulance-service\/\" target=\"_blank\" rel=\"noopener\">Welsh Ambulance Service<\/a>, said: &#8220;111 prides itself on providing healthcare advice you can trust, which is why improving our digital offer is a piece of work which never stops.\n<\/p>\n<p>\n  &#8220;We also recognise that there\u2019s a vast amount of information on the 111 website which can be tricky to navigate, especially when you\u2019re feeling unwell.\n<\/p>\n<p>\n  &#8220;The virtual assistant helps you find answers by scanning the website for you, whether that\u2019s about a rash, sting, fever, toothache \u2013 or whatever it is that\u2019s making you feel poorly.&#8221;\n<\/p>\n<p>\n  The AI-powered assistant responds to user prompts and searches the website for relevant information, offering real-time guidance in multiple languages.\n<\/p>\n<p>\n  Mr Sammut said: &#8220;This real-time access to health advice not only offers a more user-friendly experience but also enables people to make more informed decisions about their health.\n<\/p>\n<p>\n  &#8220;Key to its success is feedback from the public, so we\u2019d encourage anyone who uses the virtual assistant to spare us a moment at the end of the interaction to tell us what they thought.&#8221;\n<\/p>\n<p>\n  The <a href=\"https:\/\/www.leaderlive.co.uk\/news\/25304036.half-north-wales-critical-999-ambulance-calls-meet-response-target\/\" target=\"_blank\" rel=\"noopener\">Welsh Ambulance Service<\/a> developed the assistant in partnership with Robotics AI and DRUID AI.\n<\/p>\n<p>\n  Raj Sharma, vice president of sales UKI at DRUID AI, said: &#8220;At DRUID AI, we are proud to collaborate with the Welsh Ambulance Service and Robotics AI to revolutionise patient interactions with the NHS 111 Wales service.\n<\/p>\n<p>\n  &#8220;Our AI-driven agent is designed to elevate patient experience, ensuring that individuals receive real-time health information in a seamless, intuitive manner.\n<\/p>\n<p>\n  &#8220;This AI-powered solution not only improves the patient experience by delivering timely and personalised interactions, but also enhances operational efficiency by alleviating pressure on call centres.&#8221;\n<\/p>\n<p>\n  Russell Lawrie, chief executive of Robotics AI, said: &#8220;We are thrilled to partner with WAST and DRUID AI to deliver a transformative solution that not only improves access to healthcare information but also supports WAST\u2019s mission to provide equitable and efficient care for the Welsh population.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"The tool aims to improve online health advice by helping users navigate the website more easily and efficiently.&hellip;\n","protected":false},"author":2,"featured_media":271576,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5010],"tags":[748,4884,16,15,1764],"class_list":{"0":"post-271575","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-wales","8":"tag-britain","9":"tag-great-britain","10":"tag-uk","11":"tag-united-kingdom","12":"tag-wales"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/114873320215456159","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/271575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=271575"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/271575\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/271576"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=271575"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=271575"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=271575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}