\n The annual GP Patient Survey shows how patients feel about the service at their GP practice, allowing them to have a say on their care, while also giving a GP practice an insight into how it can improve patient experience.\n<\/p>\n
\n It covers the whole range of services provided by GP practices, from the ease of booking an appointment, the quality of service, experience during appointments, and general health questions.\n<\/p>\n
\n The survey covers the whole range of service provided by GP practices (Image: NQ Archive) The Telegraph & Argus has pulled together responses for each of the district\u2019s practices to create percentages for ‘overall experience positive’ and ‘overall experience negative.\n<\/p>\n<\/p>\n
Top 10 GP practices in the Bradford district<\/p>\n
\n Baildon Medical Practice – 97 per cent overall positive experience\n<\/p>\n
\n Grange Park Surgery – 94.4 per cent\n<\/p>\n
\n Townhead Surgery – 91.8 per cent\n<\/p>\n
\n Oak Glen Surgery – 90.9 per cent\n<\/p>\n
\n The Springfield Surgery (Bingley) – 90.7 per cent\n<\/p>\n
\n I G Medical – 90.5 per cent\n<\/p>\n
\n Bingley Medical Practice – 89.9 per cent\n<\/p>\n
\n Ilkley & Wharfedale Medical Practice – 89 per cent\n<\/p>\n
\n Addingham Surgery – 88.9 per cent\n<\/p>\n
\n The Greenway Medical Practice – 88.8 per cent\n<\/p>\n
Worst 10 GP practices in the Bradford district<\/p>\n
\n Kensington Partnership – 32.6 per cent overall negative experience\n<\/p>\n
\n Dr Gilkar (Little Horton Lane Med CT) \u2013 31.6 per cent\n<\/p>\n
\n Valley View Surgery – 31.6 per cent\n<\/p>\n
\n Wibsey & Queensbury Med Practice – 29.4 per cent\n<\/p>\n
\n Parklands Medical Practice – 26.4 per cent\n<\/p>\n
\n The Ridge Medical Practice – 26.4 per cent\n<\/p>\n
\n Undercliffe Surgery – 25.7 per cent\n<\/p>\n
\n Thornbury Medical Practice – 24.6 per cent\n<\/p>\n
\n Moor Park Medical Practice – 24.1 per cent\n<\/p>\n
\n Hollyns Health & Wellbeing – 23.9 per cent\n<\/p>\n
\n The T&A asked the five worst-rated GP practices if they would like to comment.\u00a0\n<\/p>\n
\n We are awaiting responses from Dr Gilkar, Valley View Surgery, and Wibsey & Queensbury Medical Practice.\u00a0\n<\/p>\n
‘We know there is more to do’<\/p>\n
\n Michelle Teague, practice manager at Kensington Partnership, said: “We take patient feedback seriously and are committed to improving the care and experience we offer.\n<\/p>\n
\n “While the national survey reflects the views of a small sample – just 91 patients – we understand there are areas where we need to do better.\n<\/p>\n
\n “Over the past year, we have introduced a call-back system and improved online access through PATCHS, both in direct response to what patients have told us.\n<\/p>\n
\n “We also gather feedback through our Friends and Family Test, internal surveys, and regular conversations with patients, which helps us build a more complete picture of what is working well and where we need to improve.\n<\/p>\n
\n She added: “We know there is more to do, and we remain focused on making continued improvements.”\n<\/p>\n
‘We are very disappointed’<\/p>\n
\n A spokesperson for Parklands Medical Practice said:\u00a0\u201cWe are, of course, very disappointed with the recent national survey results.\n<\/p>\n
\n “We complete an enhanced \u201cfriends and family\u201d survey every month, approaching all of our patients who have accessed our services during that month and publish those results on our website.\n<\/p>\n
\n “We are happy to say that feedback shows a different picture.\n<\/p>\n
\n “For example, last month 91 per cent\u00a0of the surveyed patients found our receptionists somewhat or extremely helpful, which is our best result to date.\n<\/p>\n
\n “The most consistent issue that has been reported recently was the telephone system. This needed to be upgraded to offer a \u201ccall back\u201d facility.\n<\/p>\n
\n “There were delays seen as we were tied into a contract with a supplier that had chosen to not apply to be part of the NHS approved supplier list, and as such we required centralised funding and support to be able to recontract with an approved supplier and offer that service.\n<\/p>\n
\n “The new system was installed in June and we have seen an improvement in patient satisfaction with this part of our access since then.”\n<\/p>\n
Trust pleased to see patient experience on a whole in district is improving<\/p>\n
\n A spokesperson at Bradford District and Craven Health and Care Partnership said: “We’re pleased to see patient experience of GP services in Bradford District and Craven improving, with ‘Good’ ratings rising from 69 per cent\u00a0in 2024 to 73 per cent\u00a0in 2025 – reflecting the hard work of local practice teams amid ongoing demand.\n<\/p>\n
\n \u201cWhile we\u2019re proud of the progress made, we know there is always more to do, and we remain committed to listening and improving for people across Bradford District and Craven.\n<\/p>\n
\n “We will continue to work closely with practices to explore ways to enhance patient access.”<\/p>\n","protected":false},"excerpt":{"rendered":"The annual GP Patient Survey shows how patients feel about the service at their GP practice, allowing them…\n","protected":false},"author":2,"featured_media":289513,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4316],"tags":[105,4348,16,15],"class_list":{"0":"post-289512","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-healthcare","8":"tag-health","9":"tag-healthcare","10":"tag-uk","11":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/114911651914930658","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/289512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=289512"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/289512\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/289513"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=289512"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=289512"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=289512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}