{"id":300451,"date":"2025-07-29T06:02:13","date_gmt":"2025-07-29T06:02:13","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/300451\/"},"modified":"2025-07-29T06:02:13","modified_gmt":"2025-07-29T06:02:13","slug":"internet-down-and-bsnl-not-responding-try-the-one-call-helpline","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/300451\/","title":{"rendered":"Internet down and BSNL not responding? Try the \u2018One Call\u2019 helpline"},"content":{"rendered":"<p>G Rajesh Kumar<\/p>\n<p>29 July 2025, 11:14 AM IST<\/p>\n<p>Report BSNL FTTH &amp; landline issues faster with AI-powered `One Call` service. Dial 9446024365 for quick resolution &amp; improved accountability.<\/p>\n<p><img fetchpriority=\"high\" alt=\"Internet down and BSNL not responding? Try the \u2018One Call\u2019 helpline\"   src=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2025\/07\/bsnl-jpg.webp\" width=\"900\" height=\"600\" decoding=\"async\" data-nimg=\"1\" class=\"wider-format ace-image-inner\" loading=\"eager\" style=\"color:transparent;object-fit:cover;object-position:50% 50%;aspect-ratio:1.5\"\/>BSNL | Photo: Shinoy Mukundhan\/Mathrubhumi<\/p>\n<p>Pathanamthitta, Kerala: Reporting internet or landline issues with BSNL has long been a frustration for users. Now, BSNL is launching an AI-powered system aimed at resolving complaints more quickly and efficiently.<\/p>\n<p>The new service, called \u2018One Call,\u2019\u00a0lets customers quickly report issues with their high-speed FTTH (Fiber to the Home) internet or landline connections simply by calling a dedicated number: 9446024365.<\/p>\n<p><strong>What makes this service unique? <\/strong><\/p>\n<p>Unlike before, when complaints often went unheard, every complaint is now recorded and sent directly to the responsible officer\u2019s login. This means quicker action and better accountability. If needed, the officer can even call the customer back to resolve the issue faster.<\/p>\n<p>The \u2018One Call\u2019 system was first successfully piloted in Kerala, and following its strong public response, BSNL has now decided to roll it out across the state, with plans to expand to other states in the near future.<\/p>\n<p>This initiative originally started to address problems faced by BSNL\u2019s FTTH franchise operators through a system called \u2018One Knock,\u2019\u00a0which is now operational in 18 states.<\/p>\n<p>And that\u2019s not all, BSNL also plans to introduce a similar AI-driven complaint system for mobile phone issues\u00a0in the near future.<\/p>\n<p>Subscribe to our NewsletterGet Latest Mathrubhumi Updates in English<a class=\"bg-[#128C7E] rounded-[10px] px-[10px] py-2 text-[14px] font-medium leading-4 whitespace-nowrap  h-[30px]\" type=\"button\" aria-labelledby=\"Follow on Whatsapp\" title=\"Follow on Whatsapp\" href=\"#\" target=\"_blank\" rel=\"noreferrer\">Follow<\/a><\/p>\n<p class=\"content-font text-primary\" style=\"font-size:16px\">Disclaimer: Kindly avoid objectionable, derogatory, unlawful and lewd comments, while responding to reports. Such comments are punishable under cyber laws. Please keep away from personal attacks. The opinions expressed here are the personal opinions of readers and not that of Mathrubhumi.<\/p>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"G Rajesh Kumar 29 July 2025, 11:14 AM IST Report BSNL FTTH &amp; landline issues faster with AI-powered&hellip;\n","protected":false},"author":2,"featured_media":300452,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3161],"tags":[323,111107,30189,12564,111100,111101,111108,23458,111104,90488,32089,3082,60436,111103,34358,111099,111105,111106,111102,53,16,15],"class_list":{"0":"post-300451","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-internet","8":"tag-ai","9":"tag-bharat-fiber-ftth","10":"tag-bsnl","11":"tag-complaint","12":"tag-customer-care","13":"tag-customer-centre","14":"tag-customer-complaints","15":"tag-customer-service","16":"tag-fault-reporting","17":"tag-file","18":"tag-ftth","19":"tag-internet","20":"tag-issue","21":"tag-issue-reporting","22":"tag-kerala","23":"tag-landline","24":"tag-one-call","25":"tag-one-knock","26":"tag-phone-number","27":"tag-technology","28":"tag-uk","29":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/114935008276687940","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/300451","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=300451"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/300451\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/300452"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=300451"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=300451"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=300451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}