\n From March next year, all bookings must be made through a new system, which will not allow telephone reservations.\n<\/p>\n
\n The council said the decision was made due to concerns about the effectiveness and speed of responses within the current system, as well as the high cost of the service.\n<\/p>\n
\n Drivers with vans and trailers must obtain a digital permit issued by the new service. This will replace printed ones.\n<\/p>\n
\n Pentagull has been awarded a four-year contract worth \u00a3200,000 for the system.\n<\/p>\n
\n Portsmouth and Southampton city councils, which share HWRC services, are expected to contribute to around 10 per cent of the system\u2019s cost.\n<\/p>\n
\n The county council hopes to improve customer experience and increase \u201cefficiency\u201d and \u201creliability\u201d.\n<\/p>\n
\n The decision report said: \u201cProvision of telephone support for a digital permit system is not supported by the corporate digital first approach to communications and would incur significant cost to develop. As such, no telephone support for the digital permit system will be provided.\u201d\n<\/p>\n
\n While the council recognises that the change will generate a negative impact on those vulnerable residents, particularly the elderly, disabled and those living in rural areas with limited internet access, it has proposed measures to mitigate the impact.\n<\/p>\n
\n This includes creating an accessible website, the use of public computers at libraries, and providing external support for service users with special communication requirements.\n<\/p>\n
\n Currently, the county council provides 24 HWRCs across Hampshire for residents to deliver their bulky household and garden waste, overseeing a countywide service contract with Veolia, which also incorporates HWRCs provided by Portsmouth City Council and Southampton City Council.\n<\/p>\n
\n The decision to end the HWRC telephone booking service was approved as part of the 2025\/26 \u2018Revenue Budget and Savings Report\u2019 in January 2025.<\/p>\n","protected":false},"excerpt":{"rendered":"From March next year, all bookings must be made through a new system, which will not allow telephone…\n","protected":false},"author":2,"featured_media":313128,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3843],"tags":[728,70,16,15],"class_list":{"0":"post-313127","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-environment","8":"tag-environment","9":"tag-science","10":"tag-uk","11":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/114961813710735101","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/313127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=313127"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/313127\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/313128"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=313127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=313127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=313127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}