\n The Care Quality Commission (CQC) visited Pembroke Lodge from April 10 to April 23 for the assessment after being prompted by emerging risk.\n<\/p>\n
\n This came after the previous assessment where the care home also scored \u2018requires improvement\u2019 for their care.\n<\/p>\n
\n Pembroke Lodge , located on Alexandra Road,\u00a0providing accommodation and personal care to older people, some of whom were living with dementia\n<\/p>\n
\n They were also inspected on whether the care home was \u2018safe\u2019, \u2018effective\u2019, \u2018caring\u2019, \u2018responsive\u2019 and \u2018well-led\u2019.\n<\/p>\n
\n Although they were rated \u2018requires improvement\u2019 overall, they received a \u2018good\u2019 score for being caring and responsive.\n<\/p>\n
\n Soon after entering Pembroke Lodge, it soon became clear that they did not have a registered manager in place.\n<\/p>\n
\n In a report created after the visit, inspector from the CQC noted that there were continued breaches of legal regulations in relation to safe care and treatment and good governance and new breaches of legal regulations relating to person centred care, consent, staffing and premises and equipment and notifications.\n<\/p>\n
\n They discovered that there were \u2018shortfalls\u2019 that \u2018did not demonstrate people were receiving a safe service at all times\u2019.\n<\/p>\n
\n The report said: \u201cPeople were not consistently receiving person-centred care that met their needs and kept them safe from avoidable harm. Care records and risk assessments were contradictory and not up to date to ensure staff received guidance to keep people safe and meet their needs.\n<\/p>\n
\n \u201cPeople were not always receiving the support they required to reduce their assessed risks such as pressure damage and falls.\u201d\n<\/p>\n
\n According to inspectors, the care home was not well maintained for residents, saying it looked \u2018tired and dated\u2019.\n<\/p>\n
\n During the visit we spoke with 3 residents about their experience of living at Pembroke Lodge and observed interactions between staff and people living at the service throughout the day.\n<\/p>\n
\n They also spoke to relatives of people using the service.\n<\/p>\n
\n One relative said: \u201cAt the present moment they haven\u2019t got the staff, certainly to enable them to converse and stimulate the residents. They [management] got rid of so many staff a year ago. Most of those were very good too\u201d\n<\/p>\n
\n Another said: \u201cThey genuinely haven\u2019t got enough time. They used to be able to stop and chat with me for five minutes, but they can\u2019t now. That is disappointing.\u201d\n<\/p>\n
\n People and their relatives had not always been involved in planning and reviewing their care.\n<\/p>\n
\n A relative commented, \u201cI am aware that [person] has a care plan. However, I have not seen anything in writing.\n<\/p>\n
\n \u201cI have not been invited to view or review [person\u2019s] care plan.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"The Care Quality Commission (CQC) visited Pembroke Lodge from April 10 to April 23 for the assessment after…\n","protected":false},"author":2,"featured_media":314756,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4316],"tags":[105,4348,16,15],"class_list":{"0":"post-314755","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-healthcare","8":"tag-health","9":"tag-healthcare","10":"tag-uk","11":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/114965285652808693","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/314755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=314755"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/314755\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/314756"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=314755"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=314755"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=314755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}