{"id":338042,"date":"2025-08-12T09:04:12","date_gmt":"2025-08-12T09:04:12","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/338042\/"},"modified":"2025-08-12T09:04:12","modified_gmt":"2025-08-12T09:04:12","slug":"edinburgh-airport-vows-improvements-following-complaints","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/338042\/","title":{"rendered":"Edinburgh Airport vows improvements following complaints"},"content":{"rendered":"<p>\n  One of the UK\u2019s busiest airports and Scotland\u2019s main gateway for international tourists, <a href=\"https:\/\/www.thenational.scot\/local-news\/edinburgh-news\/\" target=\"_blank\" rel=\"noopener\">Edinburgh<\/a> Airport has received criticism over its supposedly drab interior and \u201cunacceptable\u201d delays at immigration controls.\u00a0\n<\/p>\n<p>\n  Bosses at the airport have stressed that they are investing heavily in its infrastructure as they are welcoming more passengers than ever before, with a record 62,458 people traveling through the transport hub on July 11.\u00a0\n<\/p>\n<p>\n  The airport expects to spend about \u00a390 million this year on various capital projects, up from \u00a352m in 2024, with some of that money going towards overhauling the terminal, according to the Times.\u00a0\n<\/p>\n<p>\n  <strong>READ MORE:<\/strong>\u00a0<a href=\"https:\/\/www.thenational.scot\/news\/25381918.john-swinney-interview-fm-indyref2-israel-energy\/?rel=cl_lsa\" target=\"_blank\" rel=\"noopener\">John Swinney interview: The FM on indyref2, Israel, energy and more<\/a>\n<\/p>\n<p>\n  Ken McNab, who heads the Travel Company Edinburgh and In2Scotland, raised concerns to the Edinburgh Airport Consultative Committee (EACC) about what he called the \u201ccorrugated iron and wire\u201d appearance of the arrivals building.\n<\/p>\n<p>\n  Along with the interior giving visitors a negative experience, McNab also raised concerns about \u201cunacceptable\u201d delays after flights land\n<\/p>\n<p>\n  At the EACC meeting, Gordon Robertson, the airport\u2019s chief communications and sustainability officer, acknowledged McNab\u2019s concerns but suggested the number of passengers with negative experiences is in the minority.\n<\/p>\n<p>\n  He said: \u201cScots feel proud about Edinburgh and I know some of this makes them feel less proud, but generally it is not the experience of the majority.\u201d\n<\/p>\n<p>\n  Robertson described the arrivals area as a \u201cfunctional hall\u201d but did confirm the issues about its appearance and reportedly said it was being considered as part of plans for the wider redevelopment of the terminal.\n<\/p>\n<p>\n  The arrivals hall is controlled by the UK Border Force, meaning the airport will have to work with the agency on any changes.\n<\/p>\n<p>\n  In July, the airport lifted its 100ml liquids restriction for the first time since it was introduced almost 20 years following the installation of top-of-the-range security x-ray technology.\u00a0\n<\/p>\n<p>\n  <a href=\"https:\/\/whatsapp.com\/channel\/0029VaHx9kx1dAvyKrRoxz1F\" rel=\"nofollow noopener\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/www.europesays.com\/uk\/wp-content\/uploads\/2025\/04\/17627538.jpg\"\/><\/a>\n<\/p>\n<p>\n  Eight new X-rays were installed as part of a \u00a324m investment &#8220;to transform the security process at the airport&#8221;.\u00a0\u00a0\n<\/p>\n<p>\n  In April last year, the French conglomerate, Vinci Airports, took a 50.01% stake in Edinburgh Airport for \u00a31.27 billion.\n<\/p>\n<p>\n  At the time, Vinci said it would continue improving customers\u2019 experience as one of the key areas it would work on at the airport.<\/p>\n","protected":false},"excerpt":{"rendered":"One of the UK\u2019s busiest airports and Scotland\u2019s main gateway for international tourists, Edinburgh Airport has received criticism&hellip;\n","protected":false},"author":2,"featured_media":338043,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8816],"tags":[748,1102,4884,712,16,15],"class_list":{"0":"post-338042","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-edinburgh","8":"tag-britain","9":"tag-edinburgh","10":"tag-great-britain","11":"tag-scotland","12":"tag-uk","13":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/115014996081418343","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/338042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=338042"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/338042\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/338043"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=338042"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=338042"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=338042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}