{"id":348315,"date":"2025-08-16T04:58:36","date_gmt":"2025-08-16T04:58:36","guid":{"rendered":"https:\/\/www.europesays.com\/uk\/348315\/"},"modified":"2025-08-16T04:58:36","modified_gmt":"2025-08-16T04:58:36","slug":"croydon-gp-surgeries-hardest-to-get-to-on-phone","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/uk\/348315\/","title":{"rendered":"Croydon GP surgeries hardest to get to on phone"},"content":{"rendered":"

\n Patients were asked how easy it was to contact their GP practice by phone, and the results show clear differences across the area.\n<\/p>\n

\n Stovell House Surgery, Selsdon Park Medical Practice and Queenhill Medical Practice were rated the best for phone access.\n<\/p>\n

\n Woodcote Medical, Keston Medical Practice and County Park Practice were rated the worst for phone access.\n<\/p>\n

\n While these three surgeries were rated lowest for phone contact, the survey also asked about other things like overall experience, helpfulness of reception staff, getting an appointment and seeing a GP. Some of the lower-ranked surgeries did well in those areas.\n<\/p>\n

\n This list looks only at how easy patients found it to contact their surgery by phone.\n<\/p>\n

\n The 10 Croydon GP surgeries where most patients found it difficult to get hold of them via phone:<\/strong>\n<\/p>\n

    \n
  1. Woodcote Medical, Purley \u2013 59.40 per cent\n <\/li>\n
  2. Keston Medical Practice, Purley \u2013 56.78 per cent\n <\/li>\n
  3. Country Park Practice, South Norwood \u2013 55.56 per cent\n <\/li>\n
  4. London Road Medical Practice, Thornton Heath \u2013 51.72 per cent\n <\/li>\n
  5. Greenside Group Practice, Croydon \u2013 51.46 per cent\n <\/li>\n
  6. Morland Road Surgery, Croydon \u2013 45.42 per cent\n <\/li>\n
  7. Thornton Heath Medical Centre, Thornton Heath \u2013 42.55 per cent\n <\/li>\n
  8. East Croydon Medical Centre, Croydon \u2013 40.90 per cent\n <\/li>\n
  9. St James Medical Centre, Croydon \u2013 39.81 per cent\n <\/li>\n
  10. Portland Medical Centre, Croydon \u2013 39.18 per cent\n <\/li>\n<\/ol>\n

    \n \u00a0\n<\/p>\n

    \n The 10 Croydon GP surgeries where most patients found it easy to get hold of them via phone:<\/strong>\n<\/p>\n

      \n
    1. Stovell House Surgery, Croydon \u2013 92.78 per cent\n <\/li>\n
    2. Selsdon Park Medical Centre, South Croydon \u2013 92.74 per cent\n <\/li>\n
    3. Queenhill Medical Practice, South Croydon \u2013 90.93 per cent\n <\/li>\n
    4. Mersham Medical Centre, Thornton Heath \u2013 89.19 per cent\n <\/li>\n
    5. Birdhurst Medical Practice, South Croydon \u2013 86.32 per cent\n <\/li>\n
    6. Selhurst Medical Centre, South Norwood \u2013 85.35 per cent\n <\/li>\n
    7. Bramley Avenue Surgery, Coulsdon \u2013 85.25 per cent\n <\/li>\n
    8. Auckland Surgery, South Norwood \u2013 79.77 per cent\n <\/li>\n
    9. Shirley Medical Centre, Shirley \u2013 78.91 per cent\n <\/li>\n
    10. Addington Medical Practice \u2013 78.67 per cent\n <\/li>\n<\/ol>\n

      \n \u00a0\n<\/p>\n

      \n All GP surgeries in Croydon are managed by the South West London Integrated Care Board (ICB), which oversees the planning and commissioning of healthcare services across the borough.\n<\/p>\n

      \n The ICB is responsible for maintaining quality, consistency, and ongoing improvements in local practices, including patient access and front-facing services like reception.\n<\/p>\n

      \n The South West London ICB has been contacted for comment.\n<\/p>\n

      \n \u00a0\n<\/p>\n

      \n \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"Patients were asked how easy it was to contact their GP practice by phone, and the results show…\n","protected":false},"author":2,"featured_media":348316,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4316],"tags":[105,4348,16,15],"class_list":{"0":"post-348315","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-healthcare","8":"tag-health","9":"tag-healthcare","10":"tag-uk","11":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/115036677906241568","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/348315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=348315"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/348315\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/348316"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=348315"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=348315"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=348315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}