SINGAPORE: Riding-hailing platform Grab has blamed a “system error” for unusually high prices\u00a0wrongly displayed on its app, some of them above S$1,000 (US$778), on Wednesday (Aug 20).<\/p>\n
The glitch was reported by some users around noon.<\/p>\n
Users in both Singapore and Malaysia reported these sky-high fares appearing on Grab’s app and some users\u00a0were affected by the errors, even with\u00a0Grab’s safeguards preventing\u00a0most bookings with incorrect charges from going through<\/p>\n
Affected users of these prices have already had their refunds processed as of 9pm, Grab said in a statement on Wednesday night.<\/p>\n
It was not clear earlier if any payments at that price point were charged to any riders.<\/p>\n
Grab said the system error\u00a0was an unwelcome surprise\u00a0due\u00a0to a misconfigured fee, which it corrected within 20 minutes.<\/p>\n
“We are doing everything to learn from this so it doesn’t happen again,” Grab said.<\/p>\n
In an earlier response to queries from CNA, Grab said its app was functioning as usual after the issue was resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"SINGAPORE: Riding-hailing platform Grab has blamed a “system error” for unusually high prices\u00a0wrongly displayed on its app, some…\n","protected":false},"author":2,"featured_media":359772,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3159],"tags":[126591,547,85770,53,1263,16,15],"class_list":{"0":"post-359771","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-mobile","8":"tag-grab","9":"tag-mobile","10":"tag-ride-hailing","11":"tag-technology","12":"tag-transport","13":"tag-uk","14":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/115061875588633745","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/359771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=359771"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/359771\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/359772"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=359771"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=359771"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=359771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}