safe care and treatment<\/a> and good management, including a resident being left sat in excrement after a carer was late.<\/p>\nTwo warning notices have been served on the facility highlighting where care officials expect to see \u201crapid and widespread improvements\u201d and an action plan to implement them.<\/p>\n
The move into special measures involves close monitoring to ensure people are safe while they make improvements. CQC has also downgraded the ratings of safe and well-led from good to inadequate.<\/p>\n
How effective, caring and responsive the service is, has dropped from good to requires improvement.<\/p>\n
Karen Knapton, CQC deputy director of operations in the north, said: \u201cWhen we inspected Merseycare Julie Ann Limited, we were concerned to find that leaders didn\u2019t have the skills or knowledge to provide safe care to people, and they weren\u2019t listening to feedback from the people they were meant to care for.<\/p>\n
\u201cWe found a significant number of visits weren\u2019t being carried out at the correct time with some two hours late or two hours early. One relative told us they found their loved one lying in their own faeces due to a carer being late, which is incredibly undignified.<\/p>\n
\u201cThey had raised a number of concerns about timings, but leaders had not taken any action. This exposed people to the risk of avoidable harm, neglect and distress. It was also concerning that there were no effective systems in place to review people\u2019s care needs when they came out of hospital.<\/p>\n
\u201cOne person was in hospital for over a week, and the service didn\u2019t have any information about what care the person needed when they returned home putting them at risk of going back in hospital.<\/p>\n
“We have told leaders where we expect to see rapid improvements and will continue to monitor the service closely to keep people safe while this happens.<\/p>\n
\u201cWe will return to check on their progress and won\u2019t hesitate to use our regulatory powers further if people aren\u2019t receiving the care they have a right to expect. Leaders of the service have said they will work with CQC to ensure improvements are made for the people they care for.\u201d<\/p>\n
A spokesperson for Merseycare Julie Ann said: \u201cWhile disappointed with CQC\u2019s assessment, we have accepted it on the basis that our priority has always been, and remains, to provide safe, compassionate, and high-quality care to the people we support.<\/p>\n
“Most importantly, we are committed to continuous improvement and to working closely with our professional colleagues, to ensure our services meet the highest possible standards.<\/p>\n
\u201cWe will continue to focus on delivering the best outcomes for our service users and supporting our staff.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Merseycare Julie Ann Limited on Edge Lane has been deemed inadequate 15:47, 21 Aug 2025Updated 06:08, 22 Aug…\n","protected":false},"author":2,"featured_media":364019,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8815],"tags":[748,13973,393,4884,179,16,15],"class_list":{"0":"post-364018","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-liverpool","8":"tag-britain","9":"tag-edge-lane","10":"tag-england","11":"tag-great-britain","12":"tag-liverpool","13":"tag-uk","14":"tag-united-kingdom"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@uk\/115071143603918215","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/364018","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/comments?post=364018"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/posts\/364018\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media\/364019"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/media?parent=364018"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/categories?post=364018"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/uk\/wp-json\/wp\/v2\/tags?post=364018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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One resident at Merseycare Julie Ann was left laying in their own faeces according to a new report<\/p>\n