You\u2019ve probably noticed the big white \u2018Help Points\u2019 on the London Underground. These\u00a0large white disks are kitted out with fire alarms, an information button and a green \u2018Emergency\u2019 button. But what happens when you actually push the big green button?<\/p>\n
Responding to a Freedom of Information request (FOI) submitted by a passenger in May, Transport for London (TfL) has now confirmed exactly what happens if you push the emergency button found on tube station platforms.\u00a0<\/p>\n
RECOMMENDED:\u00a0What are London\u2019s pink Oyster card readers and when should you use them<\/a>?<\/strong><\/p>\n What happens when you press an emergency button in a tube station?<\/p>\n According to TfL\u2019s response, once pressed, emergency buttons on Passenger Help Points (PHP) ring through to the station operations room. If not answered after a certain time the call will be routed through to the London Underground Control Centre. TfL is currently making improvements to the emergency service\u00a0to ensure that all emergency buttons are routed through to the\u00a0control centre\u00a0when pressed so that the caller can receive immediate help.<\/p>\n When should you press the emergency buttons?<\/p>\n Emergency buttons on TfL services should be used when there is a safety concern or immediate need for assistance. Examples include situations involving illness, injury, or potential danger on the platform or train.<\/p>\n Here are some examples of when to press:<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n
\n<\/ul>\n Does every station have an emergency button?<\/p>\n No. In the FOI response TfL said that five stations don\u2019t have them. However, TfL\u2019s remaining 267 stations are kitted out with the help points. TfL didn\u2019t confirm which\u00a0stations were the five missing the buttons.\u00a0\u00a0<\/p>\n How often are the emergency buttons tested?<\/p>\n TfL said stations teams\u00a0test\u00a0the help points every day. Help point connectivity is also tested through remote checks and interfaces on a periodic basis and physical annual visits.<\/p>\n Can you be fined for improper use of the emergency button?<\/p>\n It\u2019s unlikely.\u00a0Since 2016, TfL has not pursued a prosecution or issued any penalties related to improper use of the emergency alarm. However, you should still only activate the button if you genuinely need help.\u00a0<\/p>\n Drivers in two London neighbourhoods will soon be fined for revving engines<\/a>.\u00a0 Get the latest and greatest from the Big Smoke \u2013 from news and reviews to events and trends. Just\u00a0follow our T<\/a><\/strong>ime Out London WhatsApp channel<\/a>.<\/strong><\/p>\n
<\/p>\n
<\/strong><\/p>\n